At a Glance
- Tasks: Manage water sampling and testing to ensure quality and compliance with regulations.
- Company: Join a leading water treatment company dedicated to environmental sustainability.
- Benefits: Enjoy 26 days annual leave, competitive pension, and wellness discounts.
- Other info: Dynamic shift role with opportunities for career growth and professional development.
- Why this job: Make a real difference in water quality while developing your skills.
- Qualifications: NVQ level 2 or 5 GCSEs including Maths, English, and Science required.
The predicted salary is between 34890 - 34890 € per year.
Salary: £34,890
Work Type: Onsite
Job Location: Davyhulme Wastewater Treatment Works, Trafford Way, Urmston, Manchester, M17 8DD
Role Type: Permanent
Employment Type: Full Time
Working Hours: 37.0 Hours per Week
Benefits:
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company‑funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
The Role:
To manage and carry out the process of gathering samples for regulatory and operational purposes including the undertaking of field testing activities in accordance with UKAS accreditation. To carry out all field tests for DWI and EA in compliance with regulation standards. Take samples and conduct field tests in order for the business to provide evidence to external stakeholders and regulators. Samples are taken from all points from ‘bath to bay' and ‘source to tap' to include but not limited to process samples, compliance samples, environmental samples, mains repairs, customer complaints, incidents and events. On collection, samples are transported (either directly or indirectly) to a laboratory for testing.
Shift Pattern:
This is a shift role working a 2 week rotating pattern, week 1 Monday to Friday 13:00 - 21:00, week 2 Tuesday to Friday 07:00 - 15:00 Saturday 08:00 - 16:00, this role includes working bank holidays. A shift premium is applicable for this role. There is no contractual overtime or standby with this role, however there may be opportunities to help cover standby and overtime.
What You Will Be Doing:
- Manage and prioritise planned and reactive sampling work throughout the day, coordinating with internal and external stakeholders across regulatory, non‑regulatory and ad hoc activities.
- Collect water and wastewater samples across the full system (“source to tap” and “bath to bay”), following regulatory, quality, UKAS, DWI and EA requirements, including incident, complaint and project work.
- Conduct field testing and ensure compliance with health, safety and security procedures, undertaking risk assessments and specialist sampling where standard instructions do not apply.
- Deliver excellent customer service by acting as a customer champion, explaining test results clearly, handling complaints professionally, and maintaining a positive company image.
- Accurately submit samples and field data to laboratories within strict timescales, maintain equipment quality control, operate vehicles safely, and train and mentor other Water Quality Officers.
What We Are Looking For:
- Minimum of NVQ level 2, or 5 GCSE's including Maths, English and Science
- A high degree of social skills for working in a customer orientated environment
- Experienced in dealing with difficult customers whilst being able to provide information and advice to customer queries
- Able to maintain and update UKAS and DWI accreditation standards and practices
- Able to work on their own initiative and have excellent problem solving skills
- Full driving licence
- Basic computer skills to data entry is essential
- Basic knowledge of disinfection principles, water and wastewater treatment
- Maintain relevant and up to date Continuous Professional Development (CPD) records to meet the requirements of DWI regulation 16
- Team working and communication skills will be an integral requirement for the role.
Water Quality Officer (Shifts) in Urmston employer: United Utilities
As a Water Quality Officer at Davyhulme Wastewater Treatment Works, you will join a supportive and dynamic team dedicated to ensuring the highest standards of water quality. With a generous benefits package including 26 days of annual leave, a competitive pension scheme, and opportunities for professional development, our company fosters a culture of growth and recognition. Located in Urmston, Manchester, we offer a unique chance to contribute to environmental sustainability while enjoying a healthy work-life balance through flexible working hours and wellness initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Water Quality Officer (Shifts) in Urmston
✨Tip Number 1
Network like a pro! Reach out to current or former Water Quality Officers on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can often lead to opportunities that aren’t advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of water quality regulations and testing methods. Be ready to discuss how you would handle customer complaints and ensure compliance with health and safety procedures. Show us you know your stuff!
✨Tip Number 3
Don’t forget to highlight your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in previous roles, especially in customer service or technical environments. We love to see candidates who can think on their feet!
✨Tip Number 4
Apply through our website for the best chance of getting noticed! Tailor your application to reflect the skills and experiences mentioned in the job description. We want to see how you fit into our team and contribute to our mission!
We think you need these skills to ace Water Quality Officer (Shifts) in Urmston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Water Quality Officer role. Highlight your relevant experience and skills that match the job description, especially your knowledge of water treatment and customer service.
Show Off Your Skills:Don’t just list your qualifications; demonstrate how they apply to the role. If you’ve got experience with field testing or dealing with customers, share specific examples that showcase your abilities.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive your details and can consider you for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at United Utilities
✨Know Your Water Quality Basics
Make sure you brush up on your knowledge of water and wastewater treatment principles. Understand the key regulations like UKAS, DWI, and EA standards. Being able to discuss these confidently will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role involves dealing with customers, prepare examples of how you've handled difficult situations in the past. Think about times when you turned a complaint into a positive experience. This will demonstrate your ability to maintain a positive company image.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think on your feet or solve unexpected issues. This could be anything from managing sampling work under pressure to ensuring compliance with health and safety procedures.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. This could include inquiries about the shift patterns, team dynamics, or opportunities for professional development. It shows you're genuinely interested and engaged.
