Senior Performance Analyst Market Services

Salary – £45,974

Work Type – Hybrid

Job Location – Lingley Mere, Lingley Green Avenue, Warrington, WA5 3YR, United Kingdom

Role Type – Permanent

Employment Type – Full Time

Working Hours –

United Utilities\’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We\\\’ve got a lot to offer. You\\\’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

As Senior Performance Analyst (Market Services) you will responsible for the Market Services performance reporting suite – developing, maintaining and analysing reports to help improve performance

Responding to business and management information requests to support the delivery of great service to our customers. You will also provide technical reporting support to the Market Services team

Accountabilities & Responsibilities

• Lead the production and publication of Non-Household performance metrics, providing critical insights that drive team and organisational success
• Interpret and replicate industry-standard performance metrics, ensuring alignment with market benchmarks and regulatory expectations
• Maintain and enhance a core suite of Management Information (MI) and Business Intelligence (BI) reports, supporting data-driven decision-making across the business
• Develop a deep understanding of system data structures and relationships, enabling efficient data extraction and integration across multiple platforms using advanced query techniques
• Deliver accurate, high-quality reporting under tight deadlines, ensuring stakeholders receive timely and reliable insights

Technical Skills & Experience

• Proven experience in developing reports, dashboards, and system data extracts, delivering actionable insights to support operational and strategic decision-making
• Advanced proficiency in corporate reporting tools, including Tableau, Excel, Alteryx, Power BI, and Databricks, with a strong ability to design and automate data workflows
• Solid working knowledge of SQL, capable of writing intermediate-level queries for data extraction, transformation, and analysis
• Expert-level user of Microsoft Office applications, with particular strength in Excel, Word, and PowerPoint for data presentation and documentation
• Strong communication and stakeholder engagement skills, able to translate complex data into clear, meaningful narratives for technical and non-technical audiences.
• This role may not be eligible for the visa sponsorship

Qualifications

Essential Qualifications

• A technical/mathematical degree or significant relevant experience in an analytical role with proven experience in using reporting applications and databases

Desirable Qualifications

• Accreditation in database or reporting tools

About the Team

• Join a vibrant, energised team that works supportively together and can have a real impact for commercial customers across the North West.
• Experience the perfect balance of challenge and camaraderie we work hard, but play hard, and try to enjoy our time working together.
• Be part of something bigger, contributing to a high-profile function within Market Services that\’s central to business performance.
• Grow your career in a fast-paced, supportive environment, where variety keeps things fresh and learning never stops
• Make your mark from day one, with opportunities to innovate and deliver you will build a strong network of specialist contacts across the business which will stand you good stead for your future career.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.