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For Companies At a Glance
- Tasks: Manage and maintain the water network schedule, ensuring timely service delivery.
- Company: Join United Utilities, a leading FTSE 100 company dedicated to providing clean water.
- Benefits: Enjoy 26 days annual leave, a competitive pension, and wellness discounts.
- Other info: This role is onsite in Warrington, with opportunities for career development.
- Why this job: Be part of a supportive team that values diversity and innovation while making a positive impact.
- Qualifications: Customer service experience and knowledge of water processes are essential.
The predicted salary is between 30051 - 30051 £ per year.
Job Purpose
We have a great opportunity for a Clean Water Scheduler to join our ICC Scheduling Team. As a scheduler, you will report to the Response Centre Leader and be part of the wider ICC team. You will have regional ownership of the schedule for all work in the water network and be responsible for monitoring the schedule, managing jeopardy for planned and reactive work, and overseeing appointments to ensure proactive customer outbound contact.
Accountabilities & Responsibilities
- Effectively manage and maintain a deliverable schedule, ensuring flexibility across areas while prioritising tasks in line with SLAs.
- Ensure appointment compliance and keep customers informed, providing clear communication throughout the service process.
- Monitor and uphold regulatory and operational performance measures, contributing to continuous improvement.
- Adhere to the company’s Health & Safety policies and procedures, promoting a safe and compliant working environment.
- Proactively elevate issues in a fast‑paced environment, ensuring timely resolution and minimal disruption.
Technical Skills & Experience
- Detailed knowledge of service level agreements across the Water Network.
- Sound knowledge of the escalation process both within the ICC and Water Network.
- Detailed knowledge of water processes.
- A high degree of social skills for working in a customer‑orientated environment.
- Previous customer contact experience (face to face, phone or internal customers).
- Ability to demonstrate thorough knowledge and a high level of competence in the use of the INS system.
Benefits
- A generous annual leave package of 26 days, increasing to 30 days after four years of service (1 day added per year), plus 8 bank holidays.
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover.
- Up to 7.5% performance‑related bonus scheme, plus recognition awards for outstanding achievements.
- A comprehensive healthcare plan through our company‑funded scheme.
- MyGym Discounts – gym and wellness benefit offering up to 25% off on gym memberships and digital fitness subscriptions.
- Best Doctors medical plan.
- Salary Finance options.
- Wealth at Work courses.
- Deals and discounts.
- EVolve Car Scheme.
- Employee Assistance Plan.
- Mental health first‑aiders.
- ShareBuy program.
- MORE Choices flexible benefits.
- Enhanced parental leave schemes.
Compensation & Employment Details
Salary: £13,592.06
Work Type: Onsite
Job Location: Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type: Permanent
Employment Type: Part Time
Working Hours: 16.0 Hours per Week
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Scheduler employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the water network and service level agreements (SLAs) relevant to the role. Understanding these will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Brush up on your customer service skills, as this role requires effective communication with customers. Think of examples from your past experiences where you successfully managed customer interactions.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by preparing examples of how you've handled tight deadlines or unexpected challenges in previous roles. This will highlight your problem-solving skills.
✨Tip Number 4
Research United Utilities' values and mission. Being able to align your personal values with theirs during the interview can set you apart as a candidate who truly fits their culture.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Clean Water Scheduler. Review the job description carefully and highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences relevant to the Scheduler position. Emphasise your knowledge of service level agreements, customer contact experience, and any technical skills related to water processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with United Utilities' values and mission, and provide examples of how you've successfully managed schedules or customer interactions in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at United Utilities
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Clean Water Scheduler. Familiarise yourself with the key tasks such as managing schedules, monitoring appointments, and ensuring compliance with service level agreements.
✨Showcase Your Customer Service Skills
Since this role involves significant customer interaction, be prepared to discuss your previous customer service experiences. Highlight how you've effectively communicated with customers and resolved issues in a timely manner.
✨Demonstrate Problem-Solving Abilities
The ability to escalate issues and find solutions quickly is crucial in this fast-paced environment. Prepare examples of past situations where you successfully managed challenges or conflicts, showcasing your proactive approach.
✨Familiarise Yourself with Regulatory Standards
Understanding the regulatory and operational performance measures relevant to the water industry will set you apart. Brush up on any relevant regulations and be ready to discuss how you would ensure compliance in your role.