Revenue Assurance Specialist

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution:

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• Enhanced parental leave schemes

Job Purpose: We have a great opportunity working in a small team where you'll be involved in ensuring the accuracy of billing for our household customers and assist in identifying sales losses and gains. You'll provide an expert level of customer service and billing knowledge to investigate and update customer accounts. You'll also deal with customer contacts where appropriate.

Accountabilities & Responsibilities: You'll ensure the generation of UUW Domestic Retail sales and billing in a timely and accurate manner. You'll also be responsible for:

• Working with Phixflow to build and implement business models to facilitate reporting and correction of customer accounts to assure the accuracy of customer bills and support the cash collection strategies
• Analysing reports and driving out root cause for billing issues, ensuring process improvements are identified and communicated to internal and external departments
• Proactively identifying areas for analysis to assure billing data
• Driving out revenue leakage
• Carrying out audit checks on customer billing data
• Ensuring that complex actions/calculations are processed in an accurate and timely manner and in line with policy
• Proactive and confident approach to dealing with customers both internal and external

Technical Skills & Experience: To be successful in this role you'll need strong analytical and problem-solving skills and excellent knowledge of detailed understanding of the principles of revenue assurance. You'll also need:

• Knowledge and application of UU billing policies
• Understanding of billing cycles
• Wide knowledge of working in a Billing and Collections environment
• Knowledge and experience of process improvement
• Ability to interrogate billing system customer accounts and understand billing related issues
• Ability to deal with customer facing billing issues and see through to resolution
• Good understanding of the regulatory framework
• Advanced Excel skills
• Knowledge of SQL would be an advantage

This role may not be eligible for visa sponsorship. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.