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- Tasks: Lead a dynamic team to ensure top-notch wastewater network operations and customer satisfaction.
- Company: Join a forward-thinking company dedicated to environmental sustainability and community service.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Be part of a collaborative team focused on continuous improvement and innovation.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in operations and strong leadership skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
The Role: Lead and inspire a high-performing, delivery-focused team responsible for the operation and maintenance of key wastewater network assets. You will drive performance across your Drainage areas, ensuring safe, efficient, and fully compliant operations, while championing customer excellence.
What you'll be doing:
- Take ownership of a significant operational area, delivering against regulatory, health & safety, financial, customer, and performance targets.
- Drive improvements across wastewater network pumping stations and associated assets within your designated Drainage Areas.
- Maximise productivity, quality, and efficiency across both assets and workforce, embedding a strong culture of safety and customer service.
- Lead, develop, and performance manage a multi-disciplinary delivery team.
- Provide expert technical guidance to field teams and implement strategic changes that enhance performance and customer outcomes.
- Champion a proactive approach to customer issues, ensuring delivery of 24/7 service standards and commitments.
- Support the Drainage Area Manager in the overall management of assets, with direct responsibility for day-to-day operations in your area.
- Influence key operational decisions relating to Mechanical, Electrical & Instrumentation (ME&I) assets.
- Oversee people management processes including performance reviews, development plans, and engagement activities.
- Identify capability gaps and drive targeted training and development initiatives.
- Ensure compliance with site security and emergency requirements.
- Contribute to wider Wholesale leadership, sharing best practice and driving continuous improvement initiatives.
- Manage operational budgets and ensure efficient use of resources.
What we're looking for:
- Proven leadership experience within operations, utilities, or a similar technical environment.
- Strong knowledge of wastewater networks and regulatory frameworks.
- Demonstrated ability to lead teams, drive performance, and deliver against targets.
- Customer-focused with excellent communication and stakeholder management skills.
- Commercial awareness and experience managing budgets and resources.
- Strong problem-solving, planning, and organisational capability.
- Resilient, adaptable, and able to lead in a fast-paced, 24/7 operational environment.
More about the role and your team: You will lead a team of 9 skilled professionals made up of Network Asset Controllers, Network Asset Engineers, Technical Officers, and a Network Maintainer Controllers. This is a hands-on leadership role where you'll balance operational delivery with people development - coaching your team to perform at their best while maintaining high standards across safety, compliance, and customer service. You'll play a key part in shaping how the team operates, driving engagement, accountability, and continuous improvement.
Delivery Manager Non-Infrastructure in Penrith employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager Non-Infrastructure in Penrith
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews like a pro! Research the company and its values, especially around customer service and operational excellence. Think of examples from your past experiences that showcase your leadership skills and ability to drive performance. Practice makes perfect, so consider mock interviews with friends or mentors.
✨Tip Number 3
Showcase your problem-solving skills! In your conversations, highlight how you've tackled challenges in previous roles, particularly in fast-paced environments. Employers love candidates who can think on their feet and come up with innovative solutions, especially in operations.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals who can lead teams and drive improvements. Make sure your application reflects your customer-focused mindset and your ability to manage resources effectively. Let’s get you on board!
We think you need these skills to ace Delivery Manager Non-Infrastructure in Penrith
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've inspired teams and driven performance in previous roles, especially in operations or technical environments.
Demonstrate Your Customer Focus: Since customer excellence is key for us, share examples of how you've tackled customer issues and improved service delivery. This will show us that you understand the importance of putting customers first.
Be Specific About Your Achievements: When detailing your past experiences, use specific metrics or outcomes to illustrate your success. Whether it’s improving efficiency or managing budgets, numbers can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Utilities
✨Know Your Wastewater Networks
Make sure you brush up on your knowledge of wastewater networks and the regulatory frameworks that govern them. Being able to discuss specific challenges and solutions in this area will show your expertise and commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your ability to inspire and develop a high-performing team, as well as how you've driven performance and delivered against targets in a similar operational environment.
✨Demonstrate Customer Focus
Be ready to discuss how you've championed customer excellence in previous roles. Share specific instances where you've proactively addressed customer issues or improved service standards, as this is crucial for the position.
✨Prepare for Problem-Solving Scenarios
Think about potential challenges you might face in this role and how you would tackle them. Be prepared to discuss your problem-solving approach and provide examples of how you've successfully navigated complex situations in fast-paced environments.