Regional Response Team Leader in Ormskirk

As Regional Response Team Leader, you\’ll coordinate emergency support across the North West. Manage response controllers, deploy alternative supply solutions, and oversee critical equipment‑vehicles, pumps, generators, and bottled water. Ensure service continuity, meet regulatory targets, and lead teams through coaching and mentoring to minimise customer disruption.

Responsibilities

• Supervise, coach, and develop Regional Response Controllers to deliver exceptional emergency support.
• Coordinate delivery, installation, and operation of emergency plant, including HGVs, pumps, generators, pontoons, and lifting equipment.
• Ensure maintenance and compliance of emergency plant stores, equipment, and disinfection processes for alternative supply systems.
• Manage alternative water supplies for key customers, including bottled water stocks and agency drivers, ensuring safety and legal compliance.
• Oversee safe operation of Alternative Supply Vehicles (ASVs) and liaise with site controllers during injection/fill events.
• Maintain full compliance with Health & Safety and O Licence requirements through auditing, driving standards, and tachograph administration.
• Communicate effectively across regional response locations to deliver efficient planned and reactive emergency responses.

Qualifications

• Proven supervisory or line management experience, with strong leadership skills.
• Transport Manager CPC or solid knowledge of transport and driving legislation.
• Expertise in plant and equipment maintenance, with a strong commitment to Health & Safety compliance.
• Excellent communication and interpersonal skills, able to handle complex information and challenging situations.
• Flexible, IT‑literate (MS Office), and willing to undertake CPD, including Class 1 HGV training.

Company Purpose & Values

United Utilities\’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long‑term value for our colleagues, customers and communities.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays.
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover.
• Up to 7.5% performance‑related bonus scheme, as well as recognition awards for outstanding achievements.
• A comprehensive healthcare plan through our company‑funded scheme.
• MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions.
• Best Doctors.
• Salary Finance.
• Wealth at Work courses.
• Deals and discounts.
• EVolve Car Scheme.
• Employee Assistance Plan.
• Mental health first aiders.
• ShareBuy.
• MORE Choices flexible benefits.
• Enhanced parental leave schemes.