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- Tasks: Lead a team of Data Collectors to optimise performance and achieve business goals.
- Company: Join United Utilities, a thriving FTSE 100 company committed to sustainability.
- Benefits: Enjoy 26 days annual leave, competitive pension, and health benefits.
- Why this job: Make a real impact in the community while developing your career.
- Qualifications: Experience in team management and knowledge of data collection processes.
- Other info: Dynamic role with opportunities for training and career growth.
The predicted salary is between 36812 - 40900 £ per year.
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution:
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGym Discounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- Share Buy
- Enhanced parental leave schemes
Job Purpose: As Meter Reading Team Manager you will provide day to day operational management for a team of Data Collectors within the Cheshire Region and support to the Field Manager in optimising the performance of the team to deliver business objectives. The role will involve regular travel across the UK and an element of standby working will be required (evening and weekends).
Accountabilities & Responsibilities:
- Support and direct the activities of team members, hold communication meetings and briefings and conduct annual dialogues and plan team career and development
- Assist in developing and implementing communication and resourcing plans
- Monitor, control and report on operational performance and service levels and give feedback to the team
- Equip the team with adequate tools and equipment to perform their work efficiently and effectively
- Identify ongoing training needs for the team, ensure that training records are maintained and deliver training where appropriate
- Control costs of field operations and identify areas for improvement and efficiencies
- Contribute to process / business improvement initiatives and share best practice and information within the Company
- Investigate and resolve complaints by providing first line technical support
- Raise issues appropriately to the Field Manager
Technical Skills & Experience:
- Knowledge of the local geographical area is key to this role
- Knowledge of the data collection activity and key processes within it as well as detailed understanding of how data is processed within Data Collection (i.e. data allocation and retrieval)
- Ideally you will have taken the lead in delivering tasks or projects and played a key part in the prioritisation and allocation of tasks / activities amongst a team
- Experience within the Energy / Water Services sector
- Experience of resolving customer issues, conducting data analysis, scheduling work and achieving stretching targets
- Full UK Driving Licence
This role may not be eligible for visa sponsorship. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Meter Reading Team Manager employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meter Reading Team Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at United Utilities on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for management roles. We should also think about how our past experiences align with the responsibilities of a Meter Reading Team Manager.
✨Tip Number 3
Showcase our leadership skills! During interviews, we need to highlight specific examples where we've successfully managed teams or improved processes. This will demonstrate our fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the United Utilities team.
We think you need these skills to ace Meter Reading Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Meter Reading Team Manager role. Highlight relevant experience in operational management and team leadership, and don’t forget to mention any knowledge of the local area or the energy/water services sector.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our mission at United Utilities. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead a team and improve performance. Use numbers and examples to back up your claims – we love seeing tangible results!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us, so we can review it promptly!
How to prepare for a job interview at United Utilities
✨Know Your Stuff
Make sure you brush up on your knowledge of the local geographical area and the data collection processes. Being able to discuss these topics confidently will show that you're serious about the role and understand what it entails.
✨Showcase Your Leadership Skills
As a Meter Reading Team Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on communication, training, and performance optimisation. This will demonstrate your capability to support and direct team members.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints and operational performance. Think of specific instances where you've resolved issues or improved processes, as this will highlight your experience in the Energy/Water Services sector.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, values, and future goals. This not only shows your interest in the role but also helps you gauge if the company aligns with your own values, particularly around diversity and inclusion.
