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- Tasks: Collect accurate utility meter readings and provide top-notch customer service.
- Company: Join United Utilities, a leading FTSE 100 company dedicated to sustainable water services.
- Benefits: Enjoy 26 days annual leave, a competitive pension, and wellness discounts.
- Why this job: Be part of a supportive culture that values diversity and innovation while making a positive impact.
- Qualifications: Experience in meter reading or data entry, excellent communication skills, and a full UK driving licence required.
- Other info: This is a permanent, full-time role based in Alston, Lancashire.
The predicted salary is between 27421 - 38490 £ per year.
Job Description
Salary – £27,421.00
Work Type – Onsite
Job Location – White Bull Water Treatment Works, Preston Road, Alston, Longridge, Preston, Lancashire, PR3 3BL
Role Type – Permanent
Employment Type – Full Time
Working Hours –
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
As Meter Reader Specialist you will deliver high quality, accurate utility meter readings at customers’ properties (domestic and non-household), and to gather customer information and any other associated information required to assist our billing team and Retailers.
Providing excellent customer service, resolving customer billing, metering and water efficiency queries, via the collection of data, the provision of information to customers and/or maintenance of meters (limited to external ‘screw out / screw in’ exchanges & simple internal replacements < 20mm), to support resolution
Accountabilities & Responsibilities
- Accurately collect meter, customer, property and associated data in accordance with business processes, and Regulator standards
- Operate Meter Reading and other IT equipment within the polices, processes and guidelines specified by the company
- Escalate issues with customers or equipment appropriately to the team manager
- Ensure that key performance indicators are met for each job type
- Promptly report safety issues that could affect employees, work colleagues, customers or member of the public
- Provide the highest level of customer satisfaction and service at each customer contact
Technical Skills & Experience
- Relevant and recent experience in working in a meter reading related field role
- Previous experience of high volume data capture and data entry work in a customer facing field environment
- Knowledge of metering, meter reading and customer supply systems
- Excellent oral communication, customer service and interpersonal skills
- Proven successful track record of achieving daily monthly performance targets
- Full UK Driving Licence
- This role may not be eligible for visa sponsorship
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
#DNI
Meter Reader Specialist employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meter Reader Specialist
✨Tip Number 1
Familiarise yourself with the latest metering technologies and practices. Understanding how modern meters work and the data they provide can give you an edge during interviews, showing your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, being able to demonstrate your ability to handle queries and resolve issues effectively will be crucial.
✨Tip Number 3
Network with current or former employees of United Utilities. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for practical assessments. As a Meter Reader Specialist, you may need to demonstrate your ability to collect data accurately and efficiently, so practice these skills beforehand.
We think you need these skills to ace Meter Reader Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Meter Reader Specialist position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in meter reading or customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your ability to meet performance targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills and experiences make you a great fit for the Meter Reader Specialist position, and provide examples of how you've successfully handled similar tasks in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at United Utilities
✨Know Your Meter Reading Basics
Make sure you brush up on your knowledge of meter reading and the associated processes. Understanding how meters work and the importance of accurate readings will show your potential employer that you're serious about the role.
✨Demonstrate Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss your previous customer service experiences. Highlight any situations where you resolved issues or provided exceptional service, as this will be key to impressing the interviewers.
✨Familiarise Yourself with Company Values
Research United Utilities and their commitment to sustainability and community service. Being able to align your personal values with those of the company can set you apart from other candidates.
✨Prepare for Technical Questions
Expect questions related to data capture and IT equipment usage. Be ready to explain your experience with similar technologies and how you've successfully met performance targets in past roles.