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- Tasks: Manage non-household metering cases and ensure smooth customer journeys.
- Company: Join United Utilities, a leader in essential water services.
- Benefits: Competitive hourly rate, free parking, and modern office facilities.
- Why this job: Make a real impact while developing your organisational and communication skills.
- Qualifications: Strong communication skills and experience with data systems required.
- Other info: Full training provided and excellent career growth opportunities.
The predicted salary is between 30000 - 35000 £ per year.
Dive Into a Career That Makes a Splash – Join United Utilities. Are you highly organised, detail-driven, and confident managing cases from start to finish? Do you enjoy working in a structured, operational environment where accuracy and customer experience really matter?
United Utilities delivers essential water services to homes and businesses across the Northwest. They are currently looking for organised, people-focused individuals to join their team as Case Owners within the non-household metering team.
About the Role
In this role, you’ll manage a caseload of non-household metering cases from start to finish. You’ll schedule and coordinate meter installation and exchange jobs, update market systems to ensure data accuracy, and liaise with customers, retailers, and internal teams to resolve queries. You’ll also monitor progress, provide regular updates and take ownership from start to finish to give a smooth customer journey and support process improvements while ensuring compliance with market codes and SLAs.
What You’ll Be Doing
- Manage an end-to-end caseload of non-household metering cases.
- Schedule and coordinate meter installation and exchange jobs, ensuring timely delivery.
- Liaise with retailers, customers, and internal teams to resolve queries and issues.
- Update and monitor market operating systems (e.g. CMOS), correcting exceptions and ensuring data integrity.
- Provide regular progress updates and maintain high standards of customer service.
- Support process improvements and ensure compliance with market codes and SLAs.
What We’re Looking For
- Excellent communication and stakeholder management skills.
- Experience working with market or operational data systems and maintaining data accuracy.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- High attention to detail and strong problem-solving capability.
- A customer-focused mindset and commitment to continuous improvement.
What You Need to Know
- Hourly rate: £16.29 PAYE (paid weekly, one week in arrears)
- Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP (Full-time, on-site)
- Start date: 26th May 2026
- Contract: 12-month temporary assignment via Reed Talent Solutions (United Utilities trusted recruitment partner)
Working Hours & Training
- Monday to Friday, between 8am and 6pm
- Full on-the-job training provided
Benefits
- Free on-site parking
- Free shuttle bus from Warrington Interchange
- Modern office facilities, including refreshments and working spaces.
Next Steps
Apply now with your most up-to-date CV. A member of the Reed Talent Solutions team will contact you to guide you through the next steps, which include:
- A telephone interview with Reed
- An on-site interview with United Utilities
- Pre-employment vetting prior to your start date
Case Owner in Manchester employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Owner in Manchester
✨Tip Number 1
Get to know the company! Research United Utilities and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Case Owner, you'll need to liaise with various stakeholders. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks or projects successfully. This will demonstrate your ability to handle the caseload effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the role and the company culture before diving into the interview process.
We think you need these skills to ace Case Owner in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Case Owner role. Highlight your organisational skills and any experience with operational data systems. We want to see how you can manage cases from start to finish!
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, it's crucial to showcase your excellent communication skills. Use examples in your application that demonstrate how you've effectively resolved queries or issues in the past.
Be Detail-Oriented: Attention to detail is key for this position. In your application, mention specific instances where your attention to detail has made a difference, especially in managing data accuracy or customer service.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at United Utilities!
How to prepare for a job interview at United Utilities
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Owner at United Utilities. Familiarise yourself with non-household metering processes and the importance of data accuracy. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since the role requires managing multiple cases, be ready to discuss how you prioritise tasks and stay organised. Prepare examples from your past experiences where you successfully managed a caseload or handled competing deadlines. This will demonstrate your ability to thrive in a structured environment.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you would liaise with customers and internal teams to resolve queries. Use specific examples to illustrate your stakeholder management skills.
✨Emphasise Customer Focus
United Utilities values a customer-focused mindset. Be prepared to discuss how you've gone above and beyond to ensure customer satisfaction in previous roles. Highlight any process improvements you've implemented that enhanced the customer experience, as this aligns perfectly with what they're looking for.