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- Tasks: Manage non-household metering cases and ensure smooth customer journeys.
- Company: Join United Utilities, a leader in essential water services.
- Benefits: Competitive hourly rate, free parking, and modern office facilities.
- Why this job: Make a real impact while developing your organisational and communication skills.
- Qualifications: Strong communication skills and experience with data systems required.
- Other info: Full training provided and excellent career growth opportunities.
The predicted salary is between 30000 - 35000 £ per year.
Dive Into a Career That Makes a Splash – Join United Utilities. Are you highly organised, detail-driven, and confident managing cases from start to finish? Do you enjoy working in a structured, operational environment where accuracy and customer experience really matter?
United Utilities delivers essential water services to homes and businesses across the Northwest. They are currently looking for organised, people-focused individuals to join their team as Case Owners within the non-household metering team.
About the Role
In this role, you’ll manage a caseload of non-household metering cases from start to finish. You’ll schedule and coordinate meter installation and exchange jobs, update market systems to ensure data accuracy, and liaise with customers, retailers, and internal teams to resolve queries. You’ll also monitor progress, provide regular updates and take ownership from start to finish to give a smooth customer journey and support process improvements while ensuring compliance with market codes and SLAs.
What You’ll Be Doing
- Manage an end-to-end caseload of non-household metering cases.
- Schedule and coordinate meter installation and exchange jobs, ensuring timely delivery.
- Liaise with retailers, customers, and internal teams to resolve queries and issues.
- Update and monitor market operating systems (e.g. CMOS), correcting exceptions and ensuring data integrity.
- Provide regular progress updates and maintain high standards of customer service.
- Support process improvements and ensure compliance with market codes and SLAs.
What We’re Looking For
- Excellent communication and stakeholder management skills.
- Experience working with market or operational data systems and maintaining data accuracy.
- Strong organisational skills with the ability to manage multiple priorities and deadlines.
- High attention to detail and strong problem-solving capability.
- A customer-focused mindset and commitment to continuous improvement.
What You Need to Know
- Hourly rate: £16.29 PAYE (paid weekly, one week in arrears)
- Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP (Full-time, on-site)
- Start date: 26th May 2026
- Contract: 12-month temporary assignment via Reed Talent Solutions (United Utilities trusted recruitment partner)
Working Hours & Training
- Monday to Friday, between 8am and 6pm
- Full on-the-job training provided
Benefits
- Free on-site parking
- Free shuttle bus from Warrington Interchange
- Modern office facilities, including refreshments and working spaces.
Next Steps
Apply now with your most up-to-date CV. A member of the Reed Talent Solutions team will contact you to guide you through the next steps, which include:
- A telephone interview with Reed
- An on-site interview with United Utilities
- Pre-employment vetting prior to your start date
Case Owner in Liverpool employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Owner in Liverpool
✨Tip Number 1
Get to know the company! Research United Utilities and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Case Owner, you'll need to liaise with various stakeholders. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Prepare questions for your interview. Show your enthusiasm by asking about the team dynamics, training opportunities, and how success is measured in the role. It’ll make you stand out as a proactive candidate.
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes the process smoother for everyone involved. Plus, it shows you're keen on joining us at StudySmarter!
We think you need these skills to ace Case Owner in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Case Owner role. Highlight your organisational skills and any experience with data systems, as these are key for us at United Utilities.
Showcase Your Communication Skills: In your application, emphasise your communication and stakeholder management skills. We want to see how you can liaise effectively with customers and internal teams.
Detail Your Problem-Solving Abilities: Don’t forget to mention your problem-solving capabilities! Give examples of how you've tackled challenges in previous roles, as this will resonate with our focus on customer experience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at United Utilities
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Owner and the specifics of non-household metering. Familiarise yourself with the key responsibilities, like managing caseloads and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, be ready to share examples from your past experiences where you've successfully managed multiple priorities. Think about times when you coordinated projects or resolved issues efficiently, as these stories will highlight your suitability for the job.
✨Communicate Clearly
Excellent communication is crucial for a Case Owner. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about their team dynamics or customer service approach, which shows your engagement and interest.
✨Emphasise Customer Focus
United Utilities values a customer-focused mindset, so be prepared to discuss how you've prioritised customer experience in previous roles. Share specific examples of how you've handled customer queries or improved processes to enhance service delivery, demonstrating your commitment to continuous improvement.