knowledge & insight lead

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution."

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

Join us in a pivotal new role where you'll help drive cutting-edge innovation projects within engineering, assess their impact, and share valuable insights across United Utilities. Your work will directly contribute to the successful delivery of our AMP8 capital programme and help shape a more sustainable future for the water sector."

Accountabilities & Responsibilities

• Drive innovation performance by evaluating projects, tracking KPIs, and supporting continuous improvement across capital delivery.
• Deliver high-quality insights through data analysis, scorecards, and impactful reporting to inform strategic decisions.
• Champion knowledge sharing by capturing and disseminating learnings from innovation projects across internal teams and external partners and regulators.
• Engage stakeholders including funding bodies, innovation partners, and delivery teams to align efforts and maximise impact.
• Lead communications on innovation and carbon initiatives through compelling updates, presentations, and digital content.

Technical Skills & Experience

• Data Analysis, Reporting & Performance Monitoring – Proven ability to gather, analyse, and present data using tools like Power BI and Excel to support decision-making and performance tracking. Skilled in creating and maintaining scorecards, dashboards, and process improvement tools to monitor innovation outcomes.
• Knowledge Management – Experience in capturing tacit knowledge and developing tools and processes for effective knowledge sharing across teams and partners.
• Regulatory Insight – Working knowledge of the water industry’s regulatory framework and sector-specific challenges, with the ability to apply this in innovation contexts.
• Digital Communication Tools – Confident user of multiple digital platforms including SharePoint, Yammer, and LinkedIn for internal and external engagement.
• Proactive & Curious – Shows initiative, seeks out new knowledge, and stays engaged with emerging trends in innovation and sustainability.

Qualifications

Essential Qualifications

• Educated to HNC or Degree level or have studied science or engineering relevant subject at A level.
• Full UK driving licence

Desirable Qualifications

About the Team

• Join the Award-Winning Engineering Innovation & Carbon Team at United Utilities
• Are you passionate about engineering solutions that make a real difference—for people, the planet, and the future of water? At United Utilities, our Engineering Innovation and Carbon Team is at the forefront of transforming the water industry through cutting-edge innovation and sustainable thinking.
• We don’t just talk about innovation—we deliver it. From initial concept to full-scale adoption, our projects are designed to drive tangible benefits like cost savings, carbon reduction, and positive environmental impact. Many of our initiatives are externally funded, and our success has led to significant team growth over the past year.
• Why join us?
• Make a real-world impact: Our solutions are already being adopted in major capital programmes and by other water companies across the UK.
• Work on exciting, future-focused projects: Our portfolio spans the entire water cycle, with a strong focus on solving tomorrow’s challenges today.
• Be part of an award-winning team: Recognised for excellence in innovation and sustainability.
• Collaborate and share knowledge: We’re committed to setting the standard for knowledge sharing in the industry, with well-attended events and a strong learning culture.
• Grow your career: With access to high-profile projects and funding opportunities, you’ll be empowered to lead, learn, and innovate.
• If you're driven by purpose, excited by engineering, and inspired by sustainability, we’d love to hear from you

Other

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.