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- Tasks: Support project delivery by coordinating with customers and stakeholders for successful project execution.
- Company: Join United Utilities, a leading FTSE 100 company committed to sustainability and community.
- Benefits: Enjoy 26 days annual leave, competitive pension, performance bonuses, and wellness discounts.
- Why this job: Make a real impact in your community while kickstarting your career in project coordination.
- Qualifications: Strong customer service skills and proficiency in Microsoft applications required.
- Other info: Dynamic work environment with excellent growth opportunities and supportive culture.
The predicted salary is between 30000 - 42000 £ per year.
Job number: UU04496
Country: United Kingdom
Region: Cumbria
Location name: Kendal - Kent House, Mintsfeet Road South, Kendal, Cumbria, LA9 6ND
Posting End Date: 01/02/2026
Band: 6a
Role Type: Permanent
Work hours: 37 Hours per Week
Salary: £37,260
United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities.
Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution:
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGym Discounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- Share Buy
- Enhanced parental leave schemes
Job Purpose: We have a great opportunity for an Assistant Project Coordinator to join us! In this role you will provide advice, guidance, and support to the Project Delivery Team to ensure that any potential Customer and Third-party issues are identified and resolved.
You will be the focal point for advising the Delivery Manager and project team on the coordination of customer and third-party operations (e.g., network rail and power supply). You will work with both internal and external stakeholders to assist in the delivery of a variety of small and lower complexity projects.
Accountabilities & Responsibilities:
- Assisting the Delivery Manager and project team in identifying customer and third-party risks for lower complexity capital projects, as well as customer/street works issues and community investment opportunities.
- Work alongside Environment & Sustainability PLE (Planning, Landscape, and Ecology) to develop Customer and Third-Party Action Plans for projects. Produce the Checklist for identifying third parties and assessing the impact on customers.
- Working with the Delivery Manager and project team to ensure effective internal and external stakeholder identification, analysis, and ongoing engagement (e.g., customers, Parish Council, Street works, United Utilities Operations personnel, public, community groups).
- Working with the Delivery Manager and project team to ensure that customer and third-party risks are communicated to the team and properly incorporated into key project documentation and processes such as Business cases, Project risk register, Batch Management Plan.
- Providing direction and assistance to the Delivery Manager and project team on the ownership and resolution of customer contacts in compliance with the company's guaranteed service standards and service level agreements.
- Contributing to project reviews and input to monthly reports on customer/stakeholder management.
- Developing a strong working relationship and lines of communication with the relevant Area Engagement Lead.
- Take part in Value Management and Collaborative planning meetings.
- Ensure that all essential customer and Third-Party permissions and consents are in place prior to full approval or start on site.
- Undertake assurance activities such as site visits to monitor project performance for customer and third-party activities.
- When required, provide support to the Third Party and Senior Third Party Co-Ordinators in activities and administrative tasks related to more complex projects.
Technical Skills & Experience:
- Be enthusiastic about providing great customer service.
- Proven record of providing exceptional customer service.
- You should be able to communicate well with customers, internal and external stakeholders, and be able to adapt your communication style to different scenarios.
- Have a good understanding of Microsoft applications - Word, Excel, and PowerPoint.
- Full UK Driving Licence.
This role may not be eligible for visa sponsorship. We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Assistant Project Coordinator in Kendal employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Project Coordinator in Kendal
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at United Utilities. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. United Utilities values diversity and innovation, so think about how your experiences align with their mission. Be ready to share examples that showcase your customer service skills!
✨Tip Number 3
Practice your communication skills! As an Assistant Project Coordinator, you’ll need to adapt your style to different stakeholders. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the United Utilities team.
We think you need these skills to ace Assistant Project Coordinator in Kendal
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Project Coordinator role. Highlight your relevant experience and skills that match the job description, especially your customer service abilities and project coordination experience.
Show Your Enthusiasm: Let your passion for providing great customer service shine through in your application. We love candidates who are genuinely excited about making a positive impact in our community and working with diverse stakeholders.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us understand your qualifications and how you can contribute to our team without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at United Utilities
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Project Coordinator role. Familiarise yourself with the job description and think about how your skills and experiences align with the responsibilities outlined. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer service in this role, be ready to discuss specific examples of how you've provided exceptional service in the past. Think of situations where you resolved issues or improved customer satisfaction, as these stories will demonstrate your ability to handle similar challenges at United Utilities.
✨Engage with Stakeholder Management
Since the role involves working with various stakeholders, prepare to talk about your experience in stakeholder management. Consider how you've communicated effectively with different groups and how you can adapt your communication style to suit various audiences. This will show that you can build strong relationships, which is crucial for this position.
✨Show Enthusiasm for Sustainability
United Utilities values sustainability, so express your enthusiasm for environmental issues during the interview. Be prepared to discuss any relevant experiences or knowledge you have regarding sustainability practices, especially in project coordination. This will highlight your alignment with the company's mission and values.
