Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Act as a key link between teams, ensuring efficient and high-quality follow-on works.
- Company: Join United Utilities, a leading FTSE 100 company dedicated to sustainable water services.
- Benefits: Enjoy 26 days annual leave, a competitive pension, performance bonuses, and wellness discounts.
- Why this job: Be part of a supportive culture that values diversity, innovation, and personal growth.
- Qualifications: Experience in network operations, strong communication skills, and a full UK driving licence required.
- Other info: Specify your preferred location in your application; roles available across the North West.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Further Work Resolution Technician role at United Utilities.
Job Location – North West, United Kingdom
Role Type – Permanent
Employment Type – Full Time
We have 6 roles available across the following locations; please specify in your covering letter which location you are applying to:
- Location 1 – North Manchester
- Location 2 – South Manchester
- Location 3 – Merseyside
- Location 4 – Lancashire
- Location 5 – Cumbria
- Location 6 – Cheshire
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- Enhanced parental leave schemes
Job Purpose
We’re looking for a proactive and solutions-focused individual to act as a key link between works promoters (UU field teams) and our Network Partners, including Network Plus and subcontractors. In this role, you’ll ensure that all follow-on works are completed efficiently, cost-effectively, and to the highest standards of customer satisfaction. As a custodian of the network, you’ll oversee that all works meet the required specifications and maintain long-term network integrity in line with service level agreements. You’ll also play a vital role in streamlining decision-making, enabling quick and effective resolutions, and maximising the value of every solution delivered.
Accountabilities & Responsibilities
- Support operational teams in ensuring full compliance with Health & Safety, environmental, quality, and security policies across the Water Network.
- Act as the Responsible Person on-site for Health & Safety matters and ensure works maintain long-term network integrity in line with SLAs.
- Provide technical advice to field teams and partners, reviewing data to identify efficient, non-disruptive solutions and manage further work recommendations.
- Lead stakeholder engagement, chair review meetings, and support commercial teams in resolving complex contractual issues.
- Respond to reactive work, manage customer liaison, oversee site delivery, and contribute to CMEX performance and budget control.
This role may not be eligible for sponsorship
Technical Skills & Experience
- Extensive experience in network operations and maintenance, with strong knowledge of United Utilities policies and Health & Safety practices.
- Skilled in on-site operations including deep excavation and trenching, with an understanding of regulatory frameworks such as OFWAT.
- Strong communication and stakeholder engagement skills, with the ability to work under pressure and use initiative.
- Excellent time management, planning, and organisational abilities, with proven problem-solving and reporting skills.
- Customer-focused with budget awareness and cost estimating experience, capable of delivering high-quality service to both internal and external customers.
A full UK driving licence is required to carry out the role
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Job details
- Seniority level: Associate
- Employment type: Full-time
- Industries: Utilities
#J-18808-Ljbffr
Further Work Resolution Technician employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Further Work Resolution Technician
✨Tip Number 1
Familiarise yourself with United Utilities' policies and procedures, especially regarding Health & Safety. Understanding their operational standards will not only help you in interviews but also demonstrate your commitment to their values.
✨Tip Number 2
Network with current or former employees of United Utilities on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your problem-solving skills and ability to manage stakeholder relationships. This role requires strong communication, so being able to articulate your experiences clearly is key.
✨Tip Number 4
Research the locations mentioned in the job description and understand the local challenges related to water network operations. Showing awareness of regional issues can set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Further Work Resolution Technician
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to specify which location you are applying to in your cover letter. Highlight your relevant experience and how it aligns with the responsibilities of the Further Work Resolution Technician role.
Showcase Relevant Experience: In your CV, emphasise your extensive experience in network operations and maintenance. Include specific examples of how you've ensured compliance with Health & Safety policies and delivered high-quality service.
Highlight Communication Skills: Given the importance of stakeholder engagement in this role, make sure to illustrate your strong communication skills. Provide examples of how you've successfully managed customer relations or led meetings in previous positions.
Demonstrate Problem-Solving Abilities: Include instances where you've identified efficient solutions to complex issues. This could be through managing further work recommendations or responding to reactive work, showcasing your proactive approach.
How to prepare for a job interview at United Utilities
✨Research United Utilities
Before your interview, take some time to understand United Utilities' mission and values. Familiarise yourself with their commitment to sustainability and customer satisfaction, as this will help you align your answers with their goals.
✨Showcase Your Technical Skills
Be prepared to discuss your experience in network operations and maintenance. Highlight specific examples where you've successfully implemented Health & Safety practices or resolved complex issues, as these are crucial for the Further Work Resolution Technician role.
✨Demonstrate Stakeholder Engagement
Since the role involves leading stakeholder engagement and chairing review meetings, think of instances where you've effectively communicated with various parties. Share how you managed relationships and resolved conflicts to showcase your interpersonal skills.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, ongoing projects, or future challenges faced by United Utilities. This shows your genuine interest in the role and the company.
