Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Customer Advisor Specialist, managing and cleansing customer billing data.
- Company: Be part of United Utilities, a leading FTSE 100 company dedicated to sustainable water services.
- Benefits: Enjoy 26 days annual leave, a competitive pension, performance bonuses, and wellness discounts.
- Why this job: Make a real impact on customer service while growing in a diverse and inclusive environment.
- Qualifications: Experience in billing and collections, strong analytical skills, and advanced Excel proficiency required.
- Other info: Full-time role with opportunities for career development and a supportive workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Salary – £30,051.00
Work Type – Onsite
Job Location – Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type – Permanent
Employment Type – Full Time
Working Hours – 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
As Customer Advisor Specialist (Data Integrity) you will be working in a small team you will be responsible for the ownership and data cleanse of all customer master billing data.
You will also be responsible for the day to day data management and cleanse of all inaccurate information. The purpose of the role is also to ensure that all daily bill and letter cycles are audited and errors corrected, ensuring the accuracy and validity of all customer bills.
Accountabilities & Responsibilities
- Working with Phixflow to build and implement business models to facilitate to reporting and correction of customer master data
- Analyse reports and drive out root cause for billing issues, ensuring process improvements are identified and communicated to internal and external departments
- Proactively carry out end to end process reviews and develop enduring process capability where it touches customer master data
- Responsible for the continuous improvement of the data management
- Accountable for the audit of former accounts, ensuring that debt and credit balances are managed effectively
- Responsible for the audit and maintenance of the customer address based data owned jointly by Domestic Retail and Wholesale
Technical Skills & Experience
- Knowledge of working in a Billing and Collections environment.
- Ability to interrogate billing system customer accounts and understand billing related issues
- Strong analytical and problem solving skills
- Good understanding of the regulatory framework
- Advanced excel skills
- Oral and written communication skills
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
Customer Advisor Specialist employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor Specialist
✨Tip Number 1
Familiarise yourself with the billing and collections environment. Understanding the nuances of this field will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your analytical skills, especially in relation to data management. Being able to showcase your problem-solving abilities with real-life examples can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of United Utilities. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your experience with advanced Excel skills. Be ready to explain how you've used these skills in previous roles to manage data effectively, as this is crucial for the Customer Advisor Specialist position.
We think you need these skills to ace Customer Advisor Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Advisor Specialist position. Tailor your application to highlight relevant experience and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in billing and collections, data management, or customer service. Use specific examples to demonstrate your analytical and problem-solving skills.
Showcase Technical Skills: Make sure to mention your advanced Excel skills and any familiarity with billing systems. If you have experience with data cleansing or auditing, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working at United Utilities. Mention their commitment to diversity and inclusion, and how you can contribute to their mission.
How to prepare for a job interview at United Utilities
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Advisor Specialist. Be prepared to discuss how your skills and experiences align with the specific tasks, such as data management and billing processes.
✨Showcase Your Analytical Skills
Since the role requires strong analytical and problem-solving skills, be ready to provide examples from your past experiences where you've successfully analysed data or resolved issues. This will demonstrate your capability to handle the responsibilities of the position.
✨Familiarise Yourself with Regulatory Frameworks
Having a good understanding of the regulatory framework in the billing and collections environment is crucial. Brush up on relevant regulations and be prepared to discuss how they impact customer service and data integrity.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.