At a Glance
- Tasks: Help customers with queries via phone, email, and web chat while delivering friendly service.
- Company: Join United Utilities, a leading provider of clean water and wastewater management.
- Benefits: Earn £14.21 per hour with full training provided and flexible working hours.
- Other info: Enjoy a welcoming culture and excellent career growth opportunities in a diverse team.
- Why this job: Make a real difference by helping people and solving their problems every day.
- Qualifications: A customer-first mindset, great communication skills, and resilience under pressure.
Overview
Base pay range: Direct message the job poster from United Utilities. Reed Talent Solutions are working with United Utilities on the search for Customer Service Advisor to join a growing Income team in their Warrington Contact Centre.
Location: Lingley Mere Business Park, Great Sankey, Warrington
Contract: Ongoing temporary contract
Hourly Pay Rate: £14.21 per hour
Working Hours: 4 week rolling rota
Week 1: Monday - Friday 8am - 4pm. Week 2: Mon - Fri 9-5. Week 3 Mon-Thu 12-8pm, then Fri 10-6. Week 4: Mon-Fri 10-6 + Sat 10-4 (rest day flexible during the week)
Start Date: 17/11/25
Training: Full training provided (fully paid)
What you’ll be doing:
- As a Customer Service Advisor, you’ll be the voice of United Utilities—helping customers with their queries via phone, email, web chat, or post. You’ll:
- Deliver friendly, helpful service from start to finish
- Own customer issues and follow through on promises
- Use IT systems to log and resolve queries
- Work with empathy, speed, and accuracy
What you’ll bring:
- Customer-first mindset - You love helping people and solving problems
- Great communication - You listen well and explain clearly
- Resilience - You stay calm and focused, even under pressure
Your journey with us
- Chat with Reed Talent Solutions - We’ll guide you through the process
- Onsite Interview - Show us your skills in a friendly session including competency-based questions
- Pre-employment Checks - We’ll help you get everything sorted in order to start in your new role
- Welcome Call - Meet your Team Leader and get ready for your first day
- Training & Support - Learn through the training programme with guidance and mentoring
What you’ll need to succeed
- Customer-first mindset - You love helping people and solving problems
- Great communication - You listen well and explain clearly
- Resilience - You stay calm and focused, even under pressure
Why United Utilities?
United Utilities delivers clean water and manages wastewater for 7 million customers across the North West. With over 5,000 employees, they’re committed to providing excellent service and building a team that reflects the diversity of the communities they serve.
At their head office in Lingley Mere Business Park, you’ll enjoy on-site facilities and a welcoming, inclusive culture.
What you’ll be doing
- Deliver friendly, helpful service from start to finish
- Own customer issues and follow through on promises
- Use IT systems to log and resolve queries
- Work with empathy, speed, and accuracy
How to apply
If you’re interested in finding out more, please apply with an up-to-date copy of your CV and a member of the team will be in touch!
Job qualifications & function
- Job function: Customer Service
- Industries: Utilities
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Customer Advisor employer: United Utilities
United Utilities is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the water sector. Employees benefit from comprehensive training programmes and opportunities for professional growth, all while contributing to meaningful projects that enhance community well-being and environmental sustainability. Located in a vibrant region, the company promotes a healthy work-life balance and values the contributions of every team member, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United Utilities. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United Utilities before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United Utilities:Your cover letter is your chance to shine! Tell us why you want to work at United Utilities specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United Utilities!
How to prepare for a job interview at United Utilities
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
