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- Tasks: Lead a team to ensure regulatory compliance and performance in Water and Wastewater services.
- Company: Join a supportive team at United Utilities, known for collaboration and trust.
- Benefits: Enjoy 26 days annual leave, competitive pension, and flexible benefits.
- Other info: Great opportunity for personal growth in a warm and reliable team.
- Why this job: Make a real impact on environmental outcomes and company performance through effective leadership.
- Qualifications: Strong leadership skills and experience in regulatory environments are essential.
The predicted salary is between 50000 - 60000 £ per year.
Are you a people focused leader who thrives on building strong relationships, influencing outcomes and guiding teams through complex challenges? You’ll be joining a team that is incredibly reliable, supportive and generous with their knowledge. They look out for each other, share expertise openly and create a culture where collaboration and trust come naturally. If you are someone who leads with empathy, communicates persuasively and enjoys bringing people together to drive performance, this could be the perfect fit.
About the Role
As our Regulatory Operational Performance Manager, you will oversee the delivery of regulatory reporting across Wastewater Network based activities and support regulatory performance across both Water and Wastewater services. You will ensure compliance is strong, reporting is accurate and that the business is always clearly positioned on performance. In this role, your leadership matters. You will lead a team of analysts who play a key role in regulatory reporting and performance insight, contributing to positive outcomes for our customers, our stakeholders and the wider environment. You’ll guide a skilled and knowledgeable team who work collaboratively, share information freely and provide ongoing support to one another. This is a great environment for someone who enjoys developing people, encouraging growth and creating a space where the team feels supported and empowered.
What You'll Be Doing
- Lead and inspire the Regulatory Operational Performance team, helping to build a positive culture, uphold company values and strengthen the United Utilities vision.
- Manage regulatory reporting for the Environment Agency and Ofwat, ensuring all submissions meet required quality standards.
- Maintain a strong understanding of regulatory requirements from Ofwat and the Environment Agency and translate these into clear expectations for the business.
- Identify regulatory performance risks and coordinate the development of targeted performance improvement plans.
- Provide clear and accurate insight on progress against regulatory targets, ensuring the organisation remains focused on continuous improvement.
- Support Wastewater Network teams with regulatory performance issues and provide expert guidance where needed.
- Work with Water and Wastewater Services on pollution incident management and support engagement with the Environment Agency.
- Build effective relationships with the Environment Agency to secure the best possible outcomes for United Utilities.
- Ensure all activity within the team complies with company and legal standards, with a strong emphasis on creating a safe and compliant working environment.
What You'll Bring
- A strong leader with the ability to develop, support and motivate high performing teams.
- Empathetic, persuasive and highly skilled in building positive working relationships.
- Experienced in engaging people at all levels, including senior stakeholders and external partners.
- Capable of presenting complex technical information in a way that is clear, meaningful and easy to act on.
- Results focused, ensuring internal KPIs are consistently met or exceeded.
- Able to anticipate issues, adapt to change and think creatively when solving problems.
- Comfortable working with independence while knowing when issues should be escalated.
- Committed to maintaining high standards of safety, compliance and professionalism within the team.
- Clear understanding of environmental regulations and how they apply within operational settings.
Desirable
- Experience in operational processes or network environments.
- Previous experience working with the Environment Agency.
- Prior experience leading a team within a regulatory or operational function.
- Strong technical understanding of wastewater network processes, spill monitoring and pollution reporting.
- Knowledge of the regulatory environment in which United Utilities operates.
Why Join Us
You will join a team known for its reliability, warmth and willingness to support one another. You can lean on them, learn from them and grow alongside them. This is a role where your leadership style genuinely matters and where your ability to build strong relationships will have a direct impact on environmental outcomes, regulatory success and company performance.
Benefits
- 26 days’ annual leave (rising to 30) plus bank holidays.
- Competitive pension (up to 14% employer contribution).
- Performance‑related bonus.
- Company‑funded healthcare plan.
- Retail discounts, gym savings and wellbeing support.
- EV salary sacrifice scheme.
- ShareBuy scheme.
- Enhanced parental leave.
- Flexible benefits through MORE Choices.
Locations
Regulatory Operational Performance Manager in Cheshire, Warrington employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Operational Performance Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. Think about your past experiences and how they relate to the role. We want you to showcase your leadership style and how you’ve influenced outcomes in previous positions.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows you’re genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our supportive team at United Utilities.
We think you need these skills to ace Regulatory Operational Performance Manager in Cheshire, Warrington
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, make sure to highlight your leadership style and how it aligns with our values. We want to see how you inspire and motivate teams, so share specific examples of how you've built strong relationships and guided others through challenges.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and gets straight to the point. Use bullet points where possible to break down your experience and skills, especially those that relate to regulatory performance and compliance.
Tailor Your Application: Don’t just send a generic application. Tailor it to the role of Regulatory Operational Performance Manager by referencing the specific responsibilities and requirements mentioned in the job description. Show us how your background fits perfectly with what we’re looking for!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at United Utilities
✨Know Your Regulations
Make sure you brush up on the latest regulatory requirements from Ofwat and the Environment Agency. Being able to discuss these confidently will show that you're not just familiar with the role but also committed to compliance and performance.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in challenging situations. Highlight your empathetic approach and how you've motivated others to achieve their best, as this aligns perfectly with the company culture.
✨Build Relationships
Think about how you can demonstrate your ability to build strong relationships, both internally and externally. Be ready to share instances where you've influenced outcomes through collaboration and trust, as this is key for the role.
✨Communicate Clearly
Practice presenting complex information in a straightforward manner. You might be asked to explain technical details during the interview, so being able to convey your thoughts clearly will set you apart and show your communication skills.