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For Companies At a Glance
- Tasks: Resolve customer issues and ensure satisfaction through effective communication and problem-solving.
- Company: Purpose-driven organisation focused on sustainability and community impact.
- Benefits: Competitive salary, annual bonus, generous holiday, and healthcare perks.
- Why this job: Be a customer champion and make a real difference in people's lives.
- Qualifications: Strong communication skills and experience in complaints handling or case management.
- Other info: Dynamic team culture that values diversity, inclusion, and continuous learning.
The predicted salary is between 33056 - 33056 £ per year.
Job Description
Dive Into a Career That Makes a Splash – Join United Utilities.
Are you highly organised and detail-oriented? Would you enjoy managing cases from start to finish and keeping everything on track?
United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for people-focused, organised individuals to join their team as a Case Manager.
About The Role
As a Customer Case Manager, you’ll take full end-to-end ownership of customer cases, managing the journey from the initial request through to successful completion. You’ll be a key point of contact for customers and retailers, ensuring a smooth, accurate, and timely service while delivering excellent customer outcomes.
You’ll also play an important role in improving performance across by consistently delivering a high standard of customer service and acting as a strong advocate for the customer at every stage of the process.
What You’ll Be Doing
- Managing customer cases from start to finish, ensuring all queries and service requests are handled efficiently and professionally
- Acting as the customer and retailer champion, liaising with internal teams, partners, and external stakeholders to achieve swift and effective resolutions
- Proactively chasing progress, resolving issues, and managing risks to prevent delays to service completion
- Handling complex or specialist requests by engaging with field-based staff and ensuring information flows smoothly between office and field teams
- Making proactive outbound calls to customers and retailers to provide updates, take ownership of issues, and maintain strong working relationships
- Producing clear, accurate updates and responses within agreed service level agreements (SLAs)
What We’re Looking For
- Excellent communication and stakeholder management skills, with the ability to build strong relationships across teams and with customers.
- Proven experience working with market data systems (e.g., CMOS) and ensuring data accuracy and integrity.
- Strong organisational skills, capable of managing multiple priorities and meeting strict deadlines in a fast-paced environment.
- High attention to detail and problem-solving ability, ensuring issues are resolved quickly and effectively.
- Customer-first mindset, with a focus on delivering quality service and driving continuous improvement.
What You Need to Know
- Hourly Rate- £ 17.13 PAYE, paid weekly one week in arrears
- Location: Lingley Mere Business Park, Great Sankey, Warrington, WA5 3LP (on site full-time)
- Start date: TBC
- Assignment type: 12 Temporary Contract through Reed Talent Solutions, as United Utilities trusted recruitment partner.
- Hours: 8am-4pm, 8am-5pm Rotation
What Are the Benefits of the Role
- Free on-site parking for all employees.
- Free shuttle bus service from Warrington Interchange for convenient commuting.
- Modern office facilities, including refreshments and working spaces.
What’s the Next Steps
Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date
Save water, save money. Cut your water and energy bills — search United Utilities Save Water for tips.
Case Manager employer: United Utilities
Contact Detail:
United Utilities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to case management. Think about how you’d handle complex customer issues and be ready to share your problem-solving strategies.
✨Tip Number 3
Show off your skills! If you’ve got experience with complaints handling or billing processes, make sure to highlight that in conversations. Use specific examples to demonstrate your resilience and tenacity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight your knack for tackling complex issues. Share examples where you've turned frustration into satisfaction, just like we do at StudySmarter!
Be Clear and Compassionate: Make sure your written communication reflects strong, clear, and empathetic language. We want to see how you can champion the customer voice while balancing business needs.
Demonstrate Your Resilience: Let us know about times when you've faced challenges head-on. We love tenacious candidates who can handle tough situations with grace and determination.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at United Utilities
✨Know Your Customer Care Stuff
Make sure you brush up on your customer care skills and experiences. Be ready to share specific examples of how you've turned frustrating situations into positive outcomes. This role is all about being the hero for customers, so show them you can do just that!
✨Show Off Your Problem-Solving Skills
Prepare to discuss complex scenarios you've tackled in the past. Think about times when you had to analyse patterns or ask the right questions to get to the root of an issue. This will demonstrate your investigative mindset and ability to handle challenging cases.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and compassionately. Since strong communication is key for this role, consider doing mock interviews with friends or family to refine your delivery. Remember, it's not just what you say, but how you say it!
✨Understand the Business Needs
Familiarise yourself with the balance between championing the customer voice and meeting business needs. Be prepared to discuss how you would approach this balance in real-life scenarios. Showing that you can think from both perspectives will set you apart!
