At a Glance
- Tasks: Lead customer engagement and adoption for innovative Operational Intelligence programmes.
- Company: Dynamic company focused on operational excellence and customer success.
- Benefits: Generous annual leave, professional development, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and travel.
- Why this job: Make a real impact by enhancing customer experiences and driving programme success.
- Qualifications: Experience in customer engagement and strong leadership skills required.
The predicted salary is between 54000 - 66000 £ per year.
The Role We're looking for an experienced and customer-focused Operational Intelligence Engagement Manager to lead all customer-facing engagement across a portfolio of Operational Intelligence programmes.
This is a high-profile leadership role where you'll act as the critical link between programme delivery teams and customers, ensuring new operational intelligence capabilities are not only delivered successfully, but understood, embraced and embedded into day-to-day operations.
Leading a team of customer engagement professionals, you'll be responsible for developing and delivering customer strategies across multiple programmes and workstreams, building trusted stakeholder relationships and ensuring customer insight directly influences rollout plans, communications and ongoing service improvement.
You'll work with a diverse range of internal and external stakeholders, driving consistency, adoption and positive customer experiences throughout the programme lifecycle.
Success in this role will be measured by the strength of customer relationships, stakeholder confidence, user adoption and the realisation of programme benefits.
What you'll be doing Lead all customer engagement and adoption activities across the DNM and Enhanced Targeting programmes, acting as the primary point of contact for customer-facing delivery.
Manage and develop a team of customer engagement professionals, providing leadership, direction and coaching to drive high performance and programme success.
Develop and deliver customer engagement and communication strategies that ensure customers are informed, prepared and supported throughout programme rollouts.
Build strong relationships with internal and external stakeholders, ensuring customer needs, feedback and operational insights are embedded into solution design and delivery.
Drive customer readiness, adoption and continuous improvement activities, translating complex operational intelligence solutions into clear, customer-focused outcomes.
Monitor customer engagement, benefits realisation and programme performance, providing insight and recommendations to senior stakeholders while championing a customer-centric culture across all workstreams.
What we're looking for Significant experience leading customer, stakeholder or engagement activities within complex operational, transformation or technology-enabled programmes.
Strong understanding of operational networks and field-based service delivery environments, with the ability to align customer engagement activities to operational priorities, constraints and performance objectives.
A full UK driving license and access to your own vehicle is essential, as travel to operational sites and customer locations will be required.
Strong understanding of data-led, intelligence-driven or operational insight solutions, with the ability to translate complex concepts into meaningful customer outcomes.
Proven track record of building trusted relationships and influencing stakeholders at all levels, while working effectively across programme, operational, technical and analytical teams.
Experience leading and developing customer-facing teams, creating a culture of engagement, collaboration and continuous improvement.
Strong planning, organisational and risk management skills, with the ability to manage multiple priorities across a fast-paced environment.
Experience delivering customer adoption, change or rollout activity for large-scale systems, tools or operational improvement programmes.
Familiarity with Demand Network Management (DNM), targeting methodologies or demand management approaches is advantageous.
Benefits A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8
Operational Intelligence Engagement Manager in Blackburn employer: United Utilities
United Utilities is an exceptional employer, offering a dynamic work environment where commercial professionals can thrive while contributing to vital infrastructure projects that benefit communities across the North West. With competitive salaries, flexible working arrangements, and robust career development opportunities, we empower our employees to grow and make a meaningful impact in their roles. Join us to be part of a purpose-driven organisation that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Intelligence Engagement Manager in Blackburn
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operational Intelligence Engagement Manager at United Utilities!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like United Utilities or be willing to refer you for that Operational Intelligence Engagement Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from United Utilities who’s on the lookout for their next Operational Intelligence Engagement Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operational Intelligence Engagement Manager role at United Utilities!
We think you need these skills to ace Operational Intelligence Engagement Manager in Blackburn
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at United Utilities. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at United Utilities
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at United Utilities. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
