Affordability Reporting and Predictive Analytics Manager

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society. We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves. We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long‑term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and contribution.

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 10.5% performance‑related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company‑funded scheme
• MyGymDiscounts – gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

As Affordability Reporting and Predictive Analytics Manager, you’ll partner closely with senior leaders, including the Head of Income and Collections Strategy Manager, to turn data into clear, actionable insight. You’ll lead the development of predictive models and affordability analytics that directly inform strategic decisions, improve customer outcomes, and strengthen our cash collection strategies. As a recognised specialist in predictive analytics and affordability insight, you’ll influence cross‑functional activity, champion analytical best practice, and help the business respond smarter and faster to risk.

What You’ll Be Responsible For:

• Lead the development of predictive models using customer attributes (including Equifax data) to identify new cash collection and debt strategies and enhance existing approaches.
• Deliver high‑quality affordability insight and reporting, enabling better support for vulnerable customers and stronger decision‑making across the business.
• Translate complex analysis into clear recommendations, working closely with senior stakeholders to influence strategy and performance improvement.
• Design and own a suite of dashboards and management reports, providing visibility of predictive and affordability performance and identifying opportunities at every level.
• Manage, coach, and inspire a team of analysts, building capability and fostering a culture of insight‑led thinking.

What You’ll Bring:

• Experience in predictive modelling and hypothesis‑driven analysis.
• Proven experience leading and developing analytics teams.
• Advanced Excel and SQL capability.
• Hands‑on experience with R and/or Python for modelling and analytics.
• Ability to think strategically while maintaining attention to detail.
• Confidence engaging with stakeholders at all levels and influencing outcomes through insight.
• Highly organised, proactive, and resilient—comfortable navigating competing priorities.
• Strong relationship‑builder with excellent communication skills.

Essential Qualifications:

• A 2:1 degree (or above) in a mathematical, statistical, scientific discipline, or equivalent professional experience.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.