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- Tasks: Lead a team to ensure top-notch quality in mortgage services and drive continuous improvement.
- Company: Dynamic financial services firm with a focus on innovation and inclusivity.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in quality assurance while developing your leadership skills.
- Qualifications: Experience in quality assurance and strong analytical skills required.
- Other info: Join a diverse team committed to creating an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
This is a hybrid role working 2 days in the office (City of London location) and 3 days working from home.
Role Purpose
The Quality Assurance Manager leads the first‑line QA function across Mortgages, BTL and Bridging, ensuring underwriting and in‑life servicing decisions meet policy, regulatory, and quality standards. The role manages a team of QA Officers, oversees file and call reviews in line with the QA framework, and maintains accurate procedure documentation. You will drive continuous improvement by providing clear, constructive feedback to managers and frontline teams, monitoring the implementation of corrective actions, and working with the training team to address development needs. Partnering with senior management, you will identify emerging risks, strengthen controls, and support a high‑quality, compliant, and customer‑focused lending operation.
Responsibilities
- Lead, coach and develop a team of QA Officers, ensuring high‑quality first‑line reviews and consistent application of QA standards.
- Oversee and analyse QA outputs — including file reviews and call monitoring — ensuring alignment with the QA framework and identifying trends, risks and improvement opportunities.
- Maintain ownership of procedure manuals, ensuring documentation is accurate, current and reflects best practice.
- Provide clear, constructive feedback to managers and frontline colleagues to drive continuous improvement in underwriting and servicing quality.
- Monitor and track the implementation of QA actions, ensuring timely resolution of issues and embedding long‑term enhancements.
- Work with the training team to identify skills gaps and support the delivery of targeted training or coaching.
- Collaborate with senior managers to identify emerging risks and strengthen operational controls, supporting a proactive risk‑management culture.
Skills and Experience sought
- Quality Assurance & Control Testing
- Mortgages / BTL / Bridging
- Technical Knowledge
- Analytical Skills & MI Interpretation
- Leadership & People Management
- Communication & Stakeholder Engagement
- Process Governance & Documentation
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.
During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Quality Assurance Manager employer: United Trust Bank Limited
Contact Detail:
United Trust Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Quality Assurance Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common QA scenarios and questions. Think about how you would lead a team of QA Officers or handle a tricky compliance issue. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've identified trends or risks in previous roles. Use specific examples to demonstrate your ability to drive continuous improvement and support a high-quality operation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company!
We think you need these skills to ace Quality Assurance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Quality Assurance Manager role. Highlight your experience in QA, especially in Mortgages, BTL, and Bridging. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hybrid role. Share specific examples of how you've led teams and driven improvements in quality assurance.
Showcase Your Leadership Skills: Since this role involves managing a team, make sure to highlight your leadership experience. We love seeing how you've coached and developed others, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at United Trust Bank Limited
✨Know Your QA Framework
Familiarise yourself with the specific QA framework used in the company. Understand how it applies to Mortgages, BTL, and Bridging. This will help you demonstrate your knowledge during the interview and show that you're ready to lead the QA function effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Highlight your coaching techniques and how you've driven continuous improvement. This is crucial for a role that involves managing QA Officers and collaborating with senior management.
✨Be Ready to Discuss Risk Management
Think about potential risks in the QA process and how you would address them. Be prepared to discuss your approach to identifying emerging risks and strengthening operational controls. This shows that you’re proactive and understand the importance of a compliant lending operation.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical situations related to QA outputs or team management. Practise articulating your thought process clearly and constructively, as this will reflect your analytical skills and ability to provide feedback effectively.