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- Tasks: Support the Customer Service team and manage customer queries efficiently.
- Company: Dynamic bank with a commitment to inclusivity and diversity.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Great career development opportunities in a vibrant work environment.
- Why this job: Join a supportive team and make a real difference in customer service.
- Qualifications: Experience in customer service and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.
Role Purpose
The Customer Service team manage all aspects of in-life servicing for the Asset Finance portfolio.
Responsibilities
- Assisting the Customer Service Supervisor with the day-to-day management of the administration of the team to ensure SLA of 48 hours for completion of queries.
- Work with the Operations Supervisor to ensure departmental procedures and documentation are regularly reviewed, fit for purpose and being adhered to within the Bank’s internal policy.
- Responsible for training new members of staff and ensuring they are working within the departments/company’s policies and procedures.
- To ensure all key controls are adhered to by the team and a robust risk framework is embedded within the team.
- To be first point of contact for inbound customer queries by telephone and by email.
- To provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
Skills and Experience sought
- Asset Finance experience
- Customer Service & Support
- Customer Relationship Management
- Customer Processing
- Adaption to Change
- Willingness to Learn
- Meeting Commitments & Deadlines
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.
During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Operations Specialist – Customer Service (FTC) in London employer: United Trust Bank Limited
Contact Detail:
United Trust Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist – Customer Service (FTC) in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. A friendly chat can give you insider info about the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operations. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your adaptability! Be ready to discuss how you've handled changes in previous roles. Employers love candidates who can thrive in dynamic environments, especially in customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can keep you fresh in their minds. Plus, it shows you're genuinely keen on joining the team.
We think you need these skills to ace Operations Specialist – Customer Service (FTC) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Specialist role. Highlight your experience in customer service and asset finance, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service team. Share specific examples of how you've met commitments and deadlines in previous roles.
Showcase Your Adaptability: We love candidates who can adapt to change! In your application, give examples of how you've successfully navigated changes in past jobs. This will show us you’re ready for the dynamic environment at StudySmarter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at United Trust Bank Limited
✨Know Your Stuff
Make sure you brush up on your asset finance knowledge and customer service principles. Familiarise yourself with the specific responsibilities of the role, like managing queries and adhering to SLAs. This will show that you're genuinely interested and prepared.
✨Showcase Your Adaptability
Since the role requires adapting to change, be ready to share examples from your past where you've successfully navigated changes in processes or policies. Highlighting your willingness to learn and grow will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your customer service skills by actively listening to the questions asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers effectively.
✨Prepare Questions
Have a few insightful questions ready about the team dynamics, training processes for new staff, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.