At a Glance
- Tasks: Lead continuous improvement projects to enhance bank operations and customer experiences.
- Company: Dynamic bank in the heart of London with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusivity and continuous improvement.
- Why this job: Make a real impact by driving efficiency and improving customer outcomes.
- Qualifications: Lean Six Sigma Black Belt certification and strong financial services experience required.
The predicted salary is between 60000 - 80000 £ per year.
This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.
Role Purpose
This role is responsible for leading and delivering end-to-end (E2E) continuous improvement interventions across the bank’s products and central functions. Operating at Black Belt level, the individual will diagnose complex process inefficiencies, design and implement targeted interventions, and deliver measurable improvements in cost, customer outcomes, operational efficiency, and risk. Accountable for delivering measurable business outcomes, including cost reduction, productivity improvements, enhanced customer outcomes, and risk reduction, with robust baselining and post-implementation validation.
Key Responsibilities
- Lead diagnostic reviews of end-to-end customer journeys (front-to-back) and identify control gaps
- Deliver cross-functional redesigns, not just local improvement
- Drive standardisation and simplification at scale
- Own delivery of quantified financial and operational benefit
- Track benefits post-implementation
- Challenge ways of working
- Implement controls to sustain improvements
- Coach Green Belts / local teams
- Support building a CI culture
Skills and Experience
- Lean Six Sigma Black Belt certification (or equivalent experience)
- Strong financial services experience (banking preferred)
- Proven track record of delivering multi-million £ improvement initiatives
- Experience working across end-to-end processes
- Strong data skills (Excel, SQL, Power BI)
- Experience with process mapping & analytics tools
- Strong challenger mindset
- Commercially focused
- Able to influence at senior level
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Continuous Improvement Specialist (Black Belt) in London employer: United Trust Bank Limited
As a Continuous Improvement Specialist at our City of London office, you will thrive in a dynamic hybrid work environment that fosters innovation and collaboration. We prioritise employee growth through comprehensive training and mentorship, ensuring you have the tools to excel in your role while contributing to meaningful improvements across the bank. Our commitment to inclusivity and diversity creates a supportive culture where every voice is valued, making us an exceptional employer for those seeking impactful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement Specialist (Black Belt) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in continuous improvement or financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. We want you to showcase your past successes in driving improvements and how you tackled complex challenges. Use the STAR method to structure your answers!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Continuous Improvement Specialist (Black Belt) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Continuous Improvement Specialist role. Highlight your Lean Six Sigma Black Belt certification and any relevant experience in financial services. We want to see how your skills align with our needs!
Showcase Your Achievements:When writing your application, don’t just list your responsibilities. Instead, showcase your achievements! Use specific examples of how you've delivered measurable improvements in cost or efficiency. Numbers speak volumes!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can influence at a senior level and challenge the status quo. Be genuine about your experiences and what you can bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at United Trust Bank Limited
✨Know Your Lean Six Sigma Inside Out
As a Continuous Improvement Specialist at Black Belt level, you’ll need to demonstrate your expertise in Lean Six Sigma methodologies. Brush up on key concepts and be ready to discuss how you've applied them in past roles. Prepare specific examples of successful projects where you delivered measurable improvements.
✨Showcase Your Data Skills
This role requires strong data skills, so be prepared to talk about your experience with tools like Excel, SQL, and Power BI. Bring along examples of how you've used data analytics to drive process improvements. If possible, consider preparing a mini-case study to illustrate your analytical approach.
✨Understand the Business Context
Familiarise yourself with the bank’s products and central functions. Understanding the broader business context will help you identify potential areas for improvement during the interview. Be ready to discuss how your interventions can lead to cost reduction and enhanced customer outcomes.
✨Prepare to Challenge the Status Quo
A key part of this role is having a challenger mindset. Think about times when you’ve successfully questioned existing processes and implemented changes. Be prepared to share these experiences and how they led to significant operational efficiencies or risk reductions.
