At a Glance
- Tasks: Assist customers with their loan accounts and ensure professional service.
- Company: Dynamic bank in the heart of London with a focus on inclusivity.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Join a diverse team committed to fairness and inclusion.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Customer service experience and ability to manage your own workload.
The predicted salary is between 30000 - 40000 £ per year.
This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.
Role Purpose
To assist Buy to Let and Bridging customers with the ongoing management of their loan account from completion to redemption, including arrears, breaches and litigation.
Always ensuring they receive fair and professional treatment while protecting the Bank’s interests.
Responsibilities
- To be the key point of contact for Buy to Let and Bridging loan customers, providing a professional service in line with company values, policy and regulatory requirements (including Consumer Duty)
- To create, develop and manage relationships with our customers, learning about the customer’s loan account(s), businesses, and properties.
Treating all customers in line with the conduct standards of the bank, with a view to encouraging repeat business and reputational referrals.
- To manage a portfolio of cases in line with borrower management procedures and policy.
This will include working through daily workflow tasks to proactively manage arrears, default events and expiring loans, contacting customers at the correct times to ensure payments are made on time.
- Adhere to internal customer service policy and regulatory requirements – FCA, PRA, Money Laundering, Prevention of Financial Crime, Data Protection etc
- Undertake project and ad-hoc pieces of work at management request.
Skills and Experience sought
- Previous customer service, arrears or administration exposure.
- Working within an unregulated environment.
- Managing and prioritising own workload.
- Telephone or face to face customer contact
- Has worked in a mortgage or loan collections environment
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.
We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.
During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes.
This will be for a period of 6 months or longer with your permission.
This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
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StudySmarter Expert Advice🤫
We think this is how you could land Loan Servicing Case Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like United Trust Bank Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Loan Servicing Case Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to United Trust Bank Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on United Trust Bank Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at United Trust Bank Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with United Trust Bank Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at United Trust Bank Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former United Trust Bank Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
