At a Glance
- Tasks: Provide 1st/2nd line IT support and troubleshoot tech issues for staff.
- Company: Dynamic tech company located in the heart of London.
- Benefits: Hybrid work model, competitive salary, and inclusive culture.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a team that values innovation and offers real-world tech experience.
- Qualifications: Experience with MS Office, networking fundamentals, and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
This is a hybrid role working 4 days in the office (City of London location) and 1 day working from home.
Role Purpose
The IT Support Technician’s role is to provide 1st/2nd line support to staff within the organization’s technology platform. This includes the support of all PC Hardware and related equipment, operating system and application software, telephone/mobile support etc. The role troubleshoots problem areas (in person, by phone, or via e‑mail) in a timely and accurate fashion providing end‑user assistance as required.
Responsibilities:
- Receive, log and respond to incoming Help Desk calls, and/or e‑mails regarding technology problems and provide timely resolution or escalation.
- Recommend and implement corrective solutions.
- Assist with the setting up, deployment, maintenance and repair of laptops, desktops, mobiles and other IT equipment.
- Assess the need for and implement performance upgrades to hardware, including the installation of hard‑disks, RAM, etc.
- Active Directory administration, user administration etc.
- A good understanding of networking fundamentals.
- Where required, administer and resolve issues with associated end‑user workstation applications.
- Provide support on the Microsoft Office family of products along with the company’s bespoke application suite.
Skills and Experience sought:
- Ability to use and support MS Office, and Teams.
- Proven support of remote/flexible workers and associated remote desktop/services.
- Some knowledge of VMWare and virtualised technologies.
- Networking protocols/technologies; TCP/IP, switches and firewalls, DNS, DHCP etc.
- On premise and hosted telephone systems/SIP protocols, recording etc.
- Exposure to, and knowledge of, hosted/cloud based solutions – e.g. Office 365, Azure.
- Customer Needs/Focus (Value).
- Service Support and Management.
- System Thinking.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we are committed to creating an inclusive environment for all employees.
During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Information Technology Support Engineer employer: United Trust Bank Limited
As an employer, we pride ourselves on fostering a dynamic and inclusive work culture in the heart of the City of London. Our hybrid working model not only promotes work-life balance but also encourages professional growth through continuous training and development opportunities. Join us to be part of a supportive team that values diversity and is committed to providing exceptional IT support while embracing innovative technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Attend tech meetups or online webinars related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios where you have to solve common IT issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Don’t underestimate the power of a good follow-up! After interviews, drop a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It gives us a better chance to connect with you and understand your passion for the role.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of IT Support Engineer. Highlight your experience with MS Office, remote support, and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled tech issues in the past. We’re looking for someone who can troubleshoot effectively, so share those success stories that demonstrate your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at United Trust Bank Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware, operating systems, and the Microsoft Office suite. Be ready to discuss how you've supported users in the past, especially with remote desktop services and troubleshooting common issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical problems quickly and effectively. Think about specific situations where you had to troubleshoot issues over the phone or via email, and be ready to explain your thought process.
✨Familiarise Yourself with Networking Basics
Since networking fundamentals are key for this role, make sure you understand TCP/IP, DNS, DHCP, and other related technologies. You might be asked to explain these concepts, so having a solid grasp will help you stand out.
✨Demonstrate Your Customer Focus
This role is all about supporting users, so be prepared to discuss how you prioritise customer needs. Share examples of how you've gone above and beyond to ensure user satisfaction, especially in a hybrid work environment.
