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- Tasks: Provide 1st/2nd line IT support and troubleshoot tech issues for staff.
- Company: Dynamic tech company located in the heart of London.
- Benefits: Hybrid work model, competitive salary, and inclusive culture.
- Why this job: Join a team that values your skills and offers real-world tech experience.
- Qualifications: Experience with MS Office, remote support, and basic networking knowledge.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
This is a hybrid role working 4 days in the office (City of London location) and 1 day working from home.
Role Purpose
The IT Support Technician’s role is to provide 1st/2nd line support to staff within the organization’s technology platform. This includes the support of all PC Hardware and related equipment, operating system and application software, telephone/mobile support etc. The role troubleshoots problem areas (in person, by phone, or via e-mail) in a timely and accurate fashion providing end-user assistance as required.
Responsibilities:
- Receive, log and respond to incoming Help Desk calls, and/or e-mails regarding technology problems and provide timely resolution or escalation.
- Recommend and implement corrective solutions.
- Assist with the setting up, deployment, maintenance and repair of laptops, desktops, mobiles and other IT equipment.
- Assess the need for and implement performance upgrades to hardware, including the installation of hard disks, RAM, etc.
- Active Directory administration, user administration etc.
- A good understanding of networking fundamentals.
- Where required, administer and resolve issues with associated end-user workstation applications.
- Provide support on the Microsoft Office family of products along with the company’s bespoke application suite.
Skills and Experience sought:
- Ability to use and support MS Office, and Teams.
- Proven support of remote/flexible workers and associated remote desktop/services.
- Some knowledge of VMWare and virtualised technologies.
- Networking protocols/technologies; TCP/IP, switches and firewalls, DNS, DHCP etc.
- On premise and hosted telephone systems/SIP protocols, recording etc.
- Exposure to, and knowledge of, hosted/cloud based solutions – e.g. Office 365, Azure.
Customer Needs/Focus (Value)
Service Support and Management, System Thinking.
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we’re committed to creating an inclusive environment for all employees.
Hybrid IT Support Engineer - London employer: United Trust Bank Limited
Contact Detail:
United Trust Bank Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Support Engineer - London
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with potential employers and fellow IT enthusiasts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any relevant certifications. This gives you an edge and makes you memorable.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common IT support scenarios and how you'd handle them to boost your confidence.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. Tailor your application to highlight your experience with MS Office, remote support, and networking fundamentals.
We think you need these skills to ace Hybrid IT Support Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the job description. We want to see how your background fits with our needs, so don’t be shy about showcasing your IT support experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Hybrid IT Support Engineer role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Technical Skills: Be specific about your technical skills in your application. Mention your experience with MS Office, networking protocols, and any other relevant tech knowledge. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at United Trust Bank Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of PC hardware, operating systems, and the Microsoft Office suite. Be ready to discuss how you've supported users in the past, especially with remote desktop services and troubleshooting common issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved tech problems quickly and effectively. Think about specific situations where you had to troubleshoot issues over the phone or via email, and be ready to explain your thought process.
✨Familiarise Yourself with Networking Basics
Since networking fundamentals are key for this role, make sure you understand TCP/IP, DNS, DHCP, and other related technologies. You might be asked to explain these concepts, so having a solid grasp will help you stand out.
✨Demonstrate Your Customer Focus
This role is all about supporting users, so be prepared to discuss how you prioritise customer needs. Share examples of how you've gone above and beyond to ensure user satisfaction, especially in a hybrid work environment.