Credit Recoveries Case Manager (FTC)

This is a hybrid role working 3 days in the office (City of London location) and 2 days working from home.

Role Purpose

To assist with the review, monitoring, management and control of the Bank’s deteriorating loans and Recoveries portfolio in order to:

• Minimise risk of credit loss across the Bank’s lending divisions
• Aid the improvement of the performance of impaired assets so as to optimise the Bank’s recovery of provisions and to minimise new/additional provision

Responsibilities:

• Support the Head of Recoveries with the management of Recoveries cases and oversight of Watchlist risk cases, with a particular focus on Property Development and Bridging Finance.
• Support the Head of Recoveries with the management and progress of new and ongoing litigation claims.
• Ensure the maintenance of accurate and up to date information on account reporting, databases and internal systems in accordance with policies and procedures.
• Manage, including collation and preparation, the monthly reports for Watch and Recoveries Committees, liaising with relevant Lending Units as required to ensure accuracy of information.
• Manage and maintain Watch and Recoveries portfolio management information.
• Manage the preparation and submission of ad-hoc reporting.
• Manage instructions to lawyers to undertake security checks/reviews on Watch risk cases and subsequent liaison.
• Manage appointment of professionals in relation to impaired loans and any subsequent instructions.
• Maintain the Recoveries Team professional panel and support the Recoveries Manager with the annual panel review.
• Attend Watch and Recoveries Committees, taking minutes if required and ensuring timely follow up and completion of actions arising.
• Support the management, development and improvement of policies and procedures, including standard operating procedures.
• Provide support, training and guidance to the Assistant Credit Officer – Recoveries in their general tasks.

Skills and Experience sought:

• Knowledge of credit risk, problem debt management and Recoveries in the markets and asset classes in which UTB operate.
• An understanding of the regulatory and legal framework pertaining to problem debt management and Recoveries.
• Ability to manage a variety of distressed and complex customer relationships in Commercial and Residential property investment and development, across both Regulated and Unregulated lending.
• Ability to think strategically & ‘outside the box’ when formulating and implementing recovery strategy on distressed loans.
• Ability to manage customer vulnerability effectively.
• Ability to deliver concise and succinct communications to colleagues, stakeholders and peers.

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

During the application process, you will be asked to complete an equality questionnaire on a voluntary basis and any data we collect will be treated confidentially and used for evaluation purposes. This will be for a period of 6 months or longer with your permission. This helps us understand our applicants so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.