At a Glance
- Tasks: Support AV systems and assist users with technical issues in a dynamic environment.
- Company: Join UTA, a leading global talent agency in the entertainment industry.
- Benefits: Competitive salary, well-being programs, and opportunities for professional growth.
- Other info: Inclusive culture with access to resources for career development.
- Why this job: Be part of an innovative team and make a real impact in media and entertainment.
- Qualifications: 2+ years of IT experience and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
UTA seeks a Support Analyst to join our growing team in our London office.
Our ideal candidate will have a desire to learn and expand their technical knowledge through working with our customers and our senior technical resources.
The successful candidate will enjoy and have experience supporting systems and users both in person and through remote technologies.
Strong organizational and communication skills are required.
What You Will Do
- Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner
- Support users with technical issues primarily over the phone using remote support technologies
- In the event that a user’s problem is unable to be resolved remotely, you'll dispatch team members for on-site assistance
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Test fixes to ensure the problem has been resolved
- Perform post-resolution follow-ups to help requests
- What You Will Need
- 2+ years of IT experience, preferably in a technical field (industry certifications a plus)
- Must be knowledgeable, inquisitive, assertive and energetic
- Must be able to encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match both our clients' and our company's needs
- Must be organized, dependable and detail-oriented
- Must be able to meet deadlines and SLAs in a fast-paced, agile environment
- Must have excellent verbal and written communication skills
- Familiarity with working from a ticketing system as part of a larger team
- Understanding of how to deliver quality service while adhering to service level agreements (SLAs)
- Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 11, Mac OS, and Microsoft Office 365
- Proven troubleshooting methodology and a desire to solve challenges
- Basic working knowledge of Active Directory, Android and i OS mobile devices, Slack, Box and video conferencing (Teams & Zoom)
- Basic understanding of networking principles (IP addressing, subnets, routing, switching)
- Working knowledge of antivirus, backups, and virtualization
- Basic printer and telephone troubleshooting
- Exceptional problem-solving skills
- A strong desire to learn from our existing engineering team while being self-motivated to deliver exemplary service and find timely solutions to the problems we need to solve for our customers
- What You Will Get
- The unique and exciting opportunity to work at one of a leading global entertainment companies
- Access to the tools, leadership, and resources you will need to create and drive a center of excellence
- The opportunity to do the best work of your career
- Work in an inclusive and diverse company culture
- Competitive programs to support your well-being
- Experience working in a collaborative environment with room to grow
- About UTA
UTA is a premier global talent agency built for the future of media and entertainment.
The agency's diversified platform and best-in-class, client-first approach is innovative, collaborative, and positioned to lead in an evolving market.
UTA represents the most celebrated artists, creatives, and brands, from icons and legends to next-generation talent.
Its integrated capabilities span film and television, music, comedy, creators, sports, brands, news, publishing, speakers, theater, and more.
It is based in Los Angeles with offices in the U.
S., London, and Munich.
For more information: https://www. unitedtalent. com/about/
UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers.
- https://www. unitedtalent. com/privacy-policy
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Support Analyst employer: United Talent Agency, LLC
United Talent Agency (UTA) is an exceptional employer that fosters a collaborative and dynamic work culture in the heart of London. With a strong emphasis on employee growth, UTA offers numerous opportunities for professional development and advancement within the entertainment industry. The company values its employees by providing competitive benefits and a supportive environment where creativity and innovation thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what United Talent Agency, LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges United Talent Agency, LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at United Talent Agency, LLC!
✨Direct Apply to United Talent Agency, LLC
Let's not forget to apply directly through the United Talent Agency, LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at United Talent Agency, LLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at United Talent Agency, LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at United Talent Agency, LLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
