At a Glance
- Tasks: Support AV systems and assist users with technical issues both remotely and on-site.
- Company: Join UTA, a leading global talent agency in the entertainment industry.
- Benefits: Competitive salary, well-being programs, and opportunities for career growth.
- Other info: Inclusive culture with access to resources for personal and professional development.
- Why this job: Be part of an innovative team and make a real impact in media and entertainment.
- Qualifications: 2+ years of IT experience and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
UTA seeks a Support Analyst to join our growing team in our London office.
Our ideal candidate will have a desire to learn and expand their technical knowledge through working with our customers and our senior technical resources.
The successful candidate will enjoy and have experience supporting systems and users both in person and through remote technologies.
Strong organizational and communication skills are required.
What You Will Do
- Provide support for on-site AV systems including Zoom Rooms, screenings, and general conference room setup
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner
- Support users with technical issues primarily over the phone using remote support technologies
- In the event that a user’s problem is unable to be resolved remotely, you'll dispatch team members for on-site assistance
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
- Test fixes to ensure the problem has been resolved
- Perform post-resolution follow-ups to help requests
- What You Will Need
- 2+ years of IT experience, preferably in a technical field (industry certifications a plus)
- Must be knowledgeable, inquisitive, assertive and energetic
- Must be able to encounter unfamiliar technologies, applications and situations, figure them out, and provide solutions that match both our clients' and our company's needs
- Must be organized, dependable and detail-oriented
- Must be able to meet deadlines and SLAs in a fast-paced, agile environment
- Must have excellent verbal and written communication skills
- Familiarity with working from a ticketing system as part of a larger team
- Understanding of how to deliver quality service while adhering to service level agreements (SLAs)
- Strong knowledge of delivering support in a Microsoft environment including the troubleshooting and support of Windows 11, Mac OS, and Microsoft Office 365
- Proven troubleshooting methodology and a desire to solve challenges
- Basic working knowledge of Active Directory, Android and i OS mobile devices, Slack, Box and video conferencing (Teams & Zoom)
- Basic understanding of networking principles (IP addressing, subnets, routing, switching)
- Working knowledge of antivirus, backups, and virtualization
- Basic printer and telephone troubleshooting
- Exceptional problem-solving skills
- A strong desire to learn from our existing engineering team while being self-motivated to deliver exemplary service and find timely solutions to the problems we need to solve for our customers
- What You Will Get
- The unique and exciting opportunity to work at one of a leading global entertainment companies
- Access to the tools, leadership, and resources you will need to create and drive a center of excellence
- The opportunity to do the best work of your career
- Work in an inclusive and diverse company culture
- Competitive programs to support your well-being
- Experience working in a collaborative environment with room to grow
- About UTA
UTA is a premier global talent agency built for the future of media and entertainment.
The agency's diversified platform and best-in-class, client-first approach is innovative, collaborative, and positioned to lead in an evolving market.
UTA represents the most celebrated artists, creatives, and brands, from icons and legends to next-generation talent.
Its integrated capabilities span film and television, music, comedy, creators, sports, brands, news, publishing, speakers, theater, and more.
It is based in Los Angeles with offices in the U.
S., London, and Munich.
For more information
UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers.
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Support Analyst in London employer: United Talent Agency, LLC
United Talent Agency (UTA) is an exceptional employer that fosters a collaborative and dynamic work culture in the heart of London. With a strong emphasis on employee growth, UTA offers numerous opportunities for professional development and advancement within the entertainment industry. The company values its employees by providing competitive benefits and a supportive environment where creativity and innovation thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United Talent Agency, LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United Talent Agency, LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Analyst in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United Talent Agency, LLC:Your cover letter is your chance to shine! Tell us why you want to work at United Talent Agency, LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United Talent Agency, LLC!
How to prepare for a job interview at United Talent Agency, LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
