At a Glance
- Tasks: Lead technical direction and ensure high engineering standards across Amazon Connect squads.
- Company: Join a leading tech giant known for innovation and excellence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic, collaborative environment with a focus on continuous improvement.
- Why this job: Make a real impact by solving complex problems with cutting-edge technology.
- Qualifications: Proven leadership in engineering and strong programming skills required.
The predicted salary is between 80000 - 100000 £ per year.
The Software Engineering Manager provides technical leadership, engineering governance and delivery oversight for the Amazon Connect squads. The role ensures platform features, integrations and non-functional capabilities are engineered to a high standard, supporting accurate forecasting, workforce planning, and safe, efficient customer service delivery. This role uses automation, data and AI-enabled tooling to reduce manual effort, improve engineering quality, shorten cycle times and increase reliability, while maintaining full human accountability for technical judgement, decisions and outcomes. If you want to solve complex, high-impact problems using modern engineering practices and help build reusable platforms that shape how the company operates over the next decade, this is the place to do it.
Day to Day
- Lead technical direction across Amazon Connect squads.
- Set engineering standards, architectural patterns and technical direction, ensuring the platform is scalable, resilient and aligned to the company’s technology strategy.
- Own the end-to-end software development lifecycle across multiple squads.
- Ensure teams apply robust engineering practices from discovery and design through to build, testing, deployment and live operations, consistently meeting business and non-functional requirements.
- Guide complex design decisions and technical solutions.
- Lead technical reviews, challenge design options and ensure solutions follow best practice, reduce duplication, and support maintainable, secure and high-performing systems.
- Improve delivery capability through platform reliability and DevOps maturity.
- Continuously strengthen deployment pipelines, observability, alerting, incident response, recovery procedures and operational readiness across Field Ops engineering teams.
- Manage stakeholders and maintain clear communication.
- Build trusted relationships across product, operations, delivery and business teams to coordinate plans, manage risk, align priorities and set clear expectations.
- Drive engineering excellence and strengthen team capability.
- Track, analyse and improve engineering excellence metrics; coach engineers and promote a culture of learning, continuous improvement and high-quality engineering.
- Support data-driven and API-centric integration design.
- Ensure APIs, integrations and data flows follow consistent patterns, with strong data quality, security, scalability and operational resilience.
What we need from you
Leadership
- Acts as a technical leader and role model for modern engineering practices.
- Coaches engineers across squads, building a strong engineering culture and encouraging continuous learning.
- Supports capability uplift through coaching, technical reviews, knowledge sharing and guild or community leadership.
- Champions secure, reliable and scalable engineering practices across the Field Ops domain.
- Drives alignment and informed decision‐making across technology and product teams.
Work Experience & Technical Skills
- Proven experience shaping and delivering technology strategy within a complex engineering environment.
- Strong hands‑on experience in at least one core programming language, with a language‑agnostic approach to hiring.
- Expertise in API management, integration patterns, event‑driven architecture and microservices.
- Detailed knowledge of AWS platforms, tools and design approaches.
- Knowledge of Amazon Connect and contact centre engineering would be advantageous.
- Strong understanding of data management, data modelling and data quality controls.
- Ability to produce both high‑level and detailed design specifications.
- Experience leading DevOps practices, including CI/CD, observability, monitoring and incident management.
- Demonstrated capability leading multi‑squad engineering delivery in a product‑led organisation.
Mindset & Ways of Working
- Comfortable working in iterative, outcome‑focused agile environments.
- Open to new tools, automation and AI‑assisted engineering approaches.
- Highly collaborative across product, engineering, design and operations.
- Strong problem solver with a focus on simplification and continuous improvement.
Software Engineering Manager - Tooling and Optimisations in Windsor employer: United States Digital Space LLC
At Amazon, we pride ourselves on being an exceptional employer, particularly for the role of Software Engineering Manager - Tooling and Optimisations. Our vibrant work culture fosters innovation and collaboration, empowering employees to tackle complex challenges while utilising cutting-edge technology. With a strong emphasis on professional growth, we offer extensive learning opportunities and a supportive environment that encourages continuous improvement, making it an ideal place for those looking to make a meaningful impact in the tech industry.
Contact Details:
United States Digital Space LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Software Engineering Manager - Tooling and Optimisations in Windsor
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at United States Digital Space LLC or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to United States Digital Space LLC.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like United States Digital Space LLC.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like United States Digital Space LLC that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Engineering Manager - Tooling and Optimisations in Windsor
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at United States Digital Space LLC.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at United States Digital Space LLC and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at United States Digital Space LLC
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If United States Digital Space LLC uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
