The role is in the company Services Engineering (ASE) in London. ASE is the team behind high-profile services such as the company iCloud, the company Music, the company TV, the company Arcade and more. We are seeking an accomplished senior software engineer to architect and build the software for our customer engagement platform, powering message orchestration across the company Services at global scale.
The people here at the company don’t just build products – they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join the company, and help us leave the world better than we found it.
Description
The ASE Customer Engagement engineering team is responsible for building the platform that enables communicating with millions of customers every day, across services such as the company iCloud, the company Music, the company TV, the company Arcade, the company News+, the company Fitness+, the company Wallet and more.
In this team, you will be responsible for designing, building, improving and maintaining server-side applications that process requests at phenomenal scale, with low latency and high availability. These applications transform and optimise self-service configurations (including campaigns and signals) maintained by operations teams using tooling for runtime execution. At runtime, they orchestrate customer messaging to millions of users with sophisticated targeting, personalisation and A/B testing across the company Services.
Responsibilities
- Working with our Product and Design teams defining what we're building, investigating technical feasibility, breaking down the work and leading its delivery
- Championing the adoption of new technologies and best engineering practices, including effective and responsible use of GenAI and agents
- Working with our QA and SRE teams to establish reliability and quality goals
- Anticipating, architecting and coding to cater for our highly-distributed mass-scale the company ecosystem
- Frequently collaborating with multiple partner engineering teams and consumers of our platform
- Representing our team in meetings and driving consensus across participants
- Creating reusability across our features and our engineering stack e.g. utilising standard libraries and contributing to their development
- Creating technical design documents and driving consensus across stakeholders
- Identifying and implementing opportunities to leverage AI/ML capabilities in our customer engagement platform to improve personalisation and messaging effectiveness
Preferred Qualifications
- Demonstrated experience integrating AI agents into software development workflows to improve code quality, facilitate debugging, enhance code reviews, and maintain comprehensive documentation
- Expert at writing clean, high-performance, and maintainable code in Java
- Proficient at using test-driven development to empower CI/CD workflows
- Strong knowledge of data structures, concurrency patterns, and software design principles
- Track record of technically leading software development projects across multiple teams
- Experience making critical architectural decisions that have long-term impact on product success, scalability and reliability
- Background working with high-scale, low-latency distributed systems serving millions of users
Minimum Qualifications
- Undergraduate degree related to computing or equivalent professional experience
- Strong Java programming expertise is required
- Experience designing and building loosely coupled and eventually consistent distributed systems
- History of driving the architecture and adoption of reusable platform capabilities and shared services used by multiple teams
- Proven experience designing and building production-grade APIs using microservices written in Java
- Communicating effectively, both written and verbal, with technical and non-technical cross-functional teams
Contact Details:
United States Digital Space LLC Recruitment Team
