Sr. Software Engineer - Release & Triage

We don’t just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at the company is about building the next and the new. From broadband to broadcast, streaming to mobile, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at the company.

The company is looking for a talented and dedicated Senior Software Engineer in RDK Triage Engineering team to support the release cycles associated with deployed software on CPE devices. These devices use Reference Design Kit (RDK), which is deployed on over 100+ million devices spanning video, broadband and home security. The Release Triage Software Engineer function is critical to the successful development and deployment of new features and fixes as the function ensures that these changes get deployed to the field.

The company’s development environment is advanced and highly integrated. It uses industry-standard tools that are combined effectively to support a fast-moving, agile development cycle. The combination of these tools running on cloud infrastructure, coupled with effective use of Open-Source code, allows the company to deliver features and products against aggressive timelines.

What You’ll Do:

• As a key engineer of the team, you will be responsible for leading on-time, high-quality releases across a large number of devices.
• You will also be responsible for the complete release quality and triage lifecycle, which includes deployment, triage, mitigation, and tool development for software release operations.
• The position will require daily collaboration with the Development, Release, and QA teams.
• You will assess and ensure the release quality of the RDK software with Key performance metrics as well as incidents from the field.
• Identify new tools, processes, etc., necessary to improve the software release triage engineering process.
• You will manage risks and resolve issues that affect release scope, schedule and quality.

Your daily tasks:

• Investigate customer-impacting field issues, identify root cause, and guide development teams toward the right fix.
• Use strong problem-solving and debugging skills to isolate faults and resolve issues quickly.
• Monitor business intelligence and telemetry dashboards to catch emerging customer issues early and act on them.
• Collaborate closely with internal engineering teams and external partners, communicating findings clearly.
• Contribute to and follow Agile development practices.
• Stay current with new tools, technologies, and best practices across development, data analysis, cloud platforms, and monitoring.
• Help scope requirements and contribute ideas to improve triage tooling and workflows.
• Support and mentor teammates, sharing knowledge and best practices as you grow.

What You’ll Bring:

• Experience in software engineering, systems debugging, or technical support, with a strong problem-solving mindset.
• Experience with Linux and at least one programming language (C, C++, Python, or similar).
• Comfort working with networking & video/digital TV concepts (WiFi, broadband, or video technologies a plus, but not required).
• Exposure to data analysis or monitoring tools (e.g., Elastic, Splunk, Datadog, or similar) is a plus.
• Understanding of software development practices, version control, and Agile methodologies.
• Strong communication skills and the ability to work well with cross-functional and global teams.
• A curious, adaptable mindset — comfortable learning new tools and technologies on the job.

Team overview:

The Global RDK Field Triage Team within the RDK development team plays a critical role in ensuring the quality and reliability of these products. The team supports software deployment on CPE (Customer Premises Equipment) devices, collaborates with the release and engineering teams during integration, and leads issue investigation and live data monitoring. Our mission is to ensure optimal product performance and customer satisfaction.

This role involves close collaboration with colleagues across the UK, India, and the US, offering a dynamic and truly international working environment.

Benefits and perks:

• Free the company TV or NOW package, including the company Sports and the company Cinema.
• Pension package with up to 9% employer contribution.
• Private healthcare with mental health support.
• Aviva Digital GP and dental insurance.
• Discounts on the company products, including the company Mobile, the company Broadband, the company Glass and the company Protect.
• Sharesave and Tech schemes.
• A range of the company VIP rewards and experiences.

How you'll work:

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Your office base:

Our the company Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon. Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations. Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who we are:

We’re the company, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware the company does not offer sponsorship for this position.