At a Glance
- Tasks: Help enterprises transform their business with innovative AI solutions and customer service.
- Company: Join a leading AI research company dedicated to benefiting humanity.
- Benefits: Hybrid work model, relocation assistance, and a collaborative team environment.
- Other info: Diverse workplace valuing different perspectives and experiences.
- Why this job: Make a real impact by guiding businesses in leveraging cutting-edge AI technology.
- Qualifications: 5+ years in technical pre-sales, strong communication skills, and programming knowledge.
The predicted salary is between 50000 - 65000 £ per year.
About the Team
The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and the company API applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, ensuring developers and enterprises maximize value from our models and products.
About the Role
We are seeking an experienced pre‑sales solutions engineer to partner with our Large Enterprise customers and ensure they achieve tangible business value from our models through ChatGPT and the company API. You will partner with senior business stakeholders to understand their pre‑sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Customer Success, Security, and Product teams. This role is based in our London office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role, you will:
- Deliver an exceptional pre‑sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM‑related questions.
- Demonstrate how leveraging ChatGPT and the company API can meet customers’ business needs and deliver substantial business value, including, but not limited to, building and presenting demos, scoping use cases, recommending architecture patterns, and providing in‑depth technical advisory.
- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre‑sales process.
- Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
- Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.
You’ll thrive in this role if you:
- Have 5+ years of experience in a technical pre‑sales role, managing C‑level technical and business relationships with complex global organizations.
- Have full professional fluency in English.
- Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher‑level security and compliance support.
- Have industry experience in programming languages like Python or Javascript and working with REST APIs.
- Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
- Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
- Own problems end‑to‑end and are willing to pick up whatever knowledge you're missing to get the job done.
- Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.
About the company
The company is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
Solutions Engineer, Large Enterprise employer: United States Digital Space LLC
As a Solutions Engineer at our London office, you'll be part of a dynamic Technical Success team that champions innovation and collaboration. We offer a hybrid work model, competitive relocation assistance, and a culture that prioritises employee growth and inclusivity, ensuring you thrive while helping enterprises harness the power of AI. Join us to make a meaningful impact in a supportive environment where your expertise is valued and your career can flourish.
Contact Details:
United States Digital Space LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Engineer, Large Enterprise
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what United States Digital Space LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges United States Digital Space LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at United States Digital Space LLC!
✨Direct Apply to United States Digital Space LLC
Let's not forget to apply directly through the United States Digital Space LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Solutions Engineer, Large Enterprise
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at United States Digital Space LLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at United States Digital Space LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at United States Digital Space LLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
