Senior Software Engineer II, Developer Experience / Operational Excellence

Who we are: The company (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At the company, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing.

About the role: The company is hiring a Senior Software Engineer II to join our Operational Excellence (OPX) team within the Developer Experience organization. DevEx is responsible for the engineering environment that a globally distributed engineering org relies on every day, from build and deploy systems to development tooling and AI-assisted workflows that help teams move quickly and confidently. Within DevEx, the OPX team keeps production healthy at scale, providing engineering teams with platform capabilities, observability tooling, automated safeguards, incident management tooling, and safe feature release systems.

You should apply if:

• You want to impact the industries that run our world: The software, firmware, and hardware you build will result in real-world impact.
• You want to build for scale: With over 2.3 million IoT devices deployed to our global customers, you will work on a range of new and mature technologies.
• You are a life-long learner: We have ambitious goals and a growth mindset.
• You believe customers are more than a number: You will have the opportunity to participate in customer interviews and collaborate with customer success and product managers.
• You are a team player: Working on our Engineering teams requires a mix of independent effort and collaboration.

In this role, you will:

• Design and build automated reliability and self-healing systems that protect production at scale.
• Own and improve incident management tooling and on-call health.
• Develop and evolve our observability infrastructure.
• Contribute to AI-driven operational tooling.
• Drive incident prevention by identifying systemic patterns.
• Partner directly with product engineering teams to diagnose reliability gaps.
• Define and champion operational excellence best practices across engineering.
• Champion the company's cultural principles as we scale globally.

Minimum requirements for the role:

• 8+ years of experience designing and building products in a software engineering team.
• Bachelor's Degree in Computer Science/Engineering or equivalent practical experience.
• 3+ years of experience on infrastructure and/or platform engineering focused teams.
• Expertise in Observability and reliability, operational metrics and data analysis.
• Proven track record architecting monitoring frameworks and automated response workflows.
• Experience in Developer Experience (DevEx) & Internal Portals.
• Familiarity with cloud platforms (AWS, GCP or the like).
• Experience in implementing AI-driven automation across the software development lifecycle.
• Experienced at writing high quality code (Go, Python or equivalent).
• Experience mentoring and supporting engineers.
• Proactive growth mindset.

An ideal candidate also has:

• B.S. in Computer Science or related technical discipline.
• Strong communication skills and desire to collaborate across teams.
• Experience with incident management tooling.
• Experienced with Infrastructure as Code (IaC) - Terraform.

Total Rewards: Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity in a high-growth public company. We provide the foundations that enable long-term success, including a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Flexible Working: We embrace a flexible working model that caters to the diverse needs of our teams. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely.

Belonging at the company: We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

Accommodations: The company is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.