Senior Manager / Director, Operating Model & Organisation Design

About the company: The company is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value the company’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Our Organisational, Effectiveness & Agility practice are looking for an experienced Senior Manager or Director to join the team. We are experts who put people first to transform organisations through future-ready operating models, agile ways of working, and enterprise transformation. We help our clients build more adaptive, effective, and sustainable organisations by shaping how people, processes, and emerging technologies come together. This expertise spans multiple industries, reflecting our current cross-industry approach. However, we are now prioritising deep industry specialisation, particularly in Financial Services and Consumer Products & Retail.

What you will be doing:

• Leading the definition and implementation of target operating models, organisational structures and governance frameworks that align to strategic priorities and enable agility across complex organisations.
• Shaping and leading large-scale redesign of operating models to improve efficiency, reduce costs and unlock long-term value through streamlined processes and resource allocation.
• Leading complex organisational transitions, such as mergers, acquisitions or new business units, by designing and embedding capabilities that enable smooth integration and operational effectiveness.
• Setting direction for how organisations evolve processes, decision-making, and funding models to foster collaboration, innovation and responsiveness at scale.
• Designing future-fit organisations that can embed and scale AI with the right structures, accountabilities, and cultural foundations.
• Overseeing the application of analytics and diagnostic tools (e.g. OrgVue) to assess spans, layers, costs, and workforce performance, translating insights into strategic recommendations and executive decisions.
• Building trusted relationships with senior stakeholders, shaping and selling transformation programmes, and contributing to the growth of our operating model and transformation offering.
• Leading and developing high-performing teams, coaching others to build capability and contributing to the growth of our practice.

Your skills and experience:

• Proven consulting experience in enterprise transformation, including operating model design and delivery.
• Deep expertise in organisational design and governance, with the ability to shape structures, processes, and decision-making frameworks.
• Strong track record of advising senior stakeholders in large, complex organisations navigating disruption, emerging technology adoption and strategic change.
• Strong knowledge of transformation levers such as cost optimisation, capability building and integration to enable sustainable organisational change.
• Demonstrated experience leveraging AI tools to enhance operating model design approaches, as well as advising clients on embedding AI into their own operating models.
• Experience shaping and selling large-scale transformation programmes, with a clear contribution to business development and growth.
• A clear perspective on how AI is transforming work from operating models and decision-making to workforce structure and leadership roles.
• Familiarity with delivery tools (e.g. Orgvue, Jira, Planview) to support execution at pace.
• Familiarity with delivery methodologies (e.g. Agile at Scale, OKRs) to support approach and application.
• Strong leadership capability, with experience leading teams, developing others and building followership.
• Confidence coaching senior leaders through ambiguity, helping them adapt to new ways of working and organisational models.
• A hypothesis-driven approach to problem solving - you ask the right questions, simplify the complex, and stay focused on impact.
• Ability to thrive in a fast-paced, client-facing role with shifting priorities and multiple workstreams.

What a career at the company will give you:

• Generous Annual Leave Policy: 5 weeks of annual leave, fully available at the start of each year, plus an additional 2 weeks of paid leave after 5 years continuous service.
• Flexible Working: A hybrid working policy and flexibility around taking unpaid leave.
• Corporate Responsibility Days: 3 days every year to help social and environmental causes.
• Wellbeing Fund: An annual People Fund to support and manage wellbeing through activities of choice.
• Profit Share Scheme: All employees participate in the Group Profit Share Scheme.

Diversity and Inclusion: We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people.

An award-winning workplace: We maintain high standards of environmental performance and transparency, supporting the communities in which we work.