At a Glance
- Tasks: Help clients achieve success with our product through relationship building and consultative support.
- Company: Join GWI, a mission-driven company that values innovation and collaboration.
- Benefits: Enjoy 25 days' leave, health benefits, competitive salary, and flexible working options.
- Other info: Be part of a diverse and inclusive workplace that values your contributions.
- Why this job: Make a real impact by partnering with top brands and agencies worldwide.
- Qualifications: Strong relationship-building skills and a passion for customer success.
As our Senior Customer Success Executive you'll:Be responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support.You will lead and manage a portfolio of our Enterprise clients, helping them to realise value and support growth.
- Establish and maintain strong relationships with key stakeholders and end users within each of your accounts
- Consult clients on how to solve challenges / achieve desired outcomes with GWI.
- Create success plans to drive adoption and track the achievement of desired outcomes.
- Identify and feedback growth opportunities with your AM counterparts
- Pull, analyze, and deliver regular usage reports for each of your accounts.
- Forecast risk with account manager and develop a plan to mitigate
- Working closely with other internal teams to help deliver custom projects and strategic workshops
- Be the voice of the customer and channel feedback to relevant departments.
Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, and they're a big part of what we're looking for in you.
Why Join Us
- Build strategic relationships with the biggest agencies and brands in the world
- Partner with Account Managers, Product Managers, and Leaders to be at the forefront of developing best-in-class playbooks to drive adoption of our AI tools
- Be part of a mission-driven, customer-first culture that values innovation, collaboration, and commercial results
What We Offer
At GWI, you'll find meaningful work, visible impact, and a culture that empowers you to do your best. Our package includes:
- Time to recharge - 25 days' annual leave, plus office closures over the holidays.
- Health & wellbeing - Health cash plan, enhanced family benefits, carer days, and mental health support.
- Financial benefits - Competitive salary, 4% pension matching, and recognition programs that celebrate success.
- Flexibility & balance - Flexitime, early Friday finishes, hybrid and remote options, plus a 'work from home' budget.
- Career growth - Accredited learning, leadership development, and global career mobility.
- Community & impact - DE&I initiatives, volunteering opportunities, donation matching, and payroll giving.
Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.
Diversity, Equity & Inclusion
Diversity is fundamental to who we are - both as a data company and as a workplace. Our data reflects global realities, and so must our teams. We strive to ensure our workforce is as diverse and inclusive as the insights we provide to our clients.
As a Disability Confident employer, we welcome applications from disabled candidates and are committed to providing all necessary adjustments during the hiring process. We also actively encourage applications from underrepresented and marginalized communities.
At GWI, you will find a place where you can contribute meaningfully, grow professionally, and belong fully.
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Senior Customer Success Executive - Enterprise employer: United States Digital Space LLC
United States Digital Space LLC is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Greater London. With a strong focus on employee well-being and flexible work options, we provide ample opportunities for professional growth and development, making it an ideal environment for those looking to make a meaningful impact in the field of AI-enabled SaaS engineering.
Contact Details:
United States Digital Space LLC Recruitment Team
