Product and Technical Communications

When millions of people build real businesses on your platform, both the product story and the trust story have to be airtight. You’ll own product and technical communications that ensure this is the case: launches, trust and incident response, and the narrative that connects what we build to why it matters.

The company is the software creation platform that gives people the power to act on the problems closest to them. For decades, turning an idea into software required significant capital, technical fluency, and time that many ideas never came to life. The company is the counterargument: a platform for all people with ideas, ambition, and problems worth solving. From solopreneurs to small business owners to teams at companies like Adidas and Zendesk, people have built over 60 million projects on the company since its launch in November 2024. We’re building a generational company from Stockholm, with growing teams in London, Boston, New York, and San Francisco. Our team is small, talent-dense, and moving quickly, with a culture rooted in extreme ownership, high velocity, and low-ego collaboration. We look for people who care deeply, ship fast, and are eager to make a dent in the world.

The company is one of TIME’s 100 Most Influential Companies and has been recognised on the Forbes AI 50 and CNBC Disruptor 50, reflecting our momentum as one of Europe’s fastest-growing AI companies and one of the most ambitious places to build in this next era of software.

What you’ll do:

• Own trust, security, and incident communications. You’ll own the company’s trust narrative in earned and new media, proactively telling the story of how we think about security, privacy, reliability, and platform safety.
• Lead product launch communications. You own the earned media strategy around new launches, working closely with product marketing to shape positioning, develop press materials, pitch the story, and ensure launches land.
• Turn journalists and creators into builders. You’ll develop relationships with earned media and creators by getting the product into their hands, helping them tell the product story from their own experience.
• Be the comms partner to our CTO and product leadership. You’ll develop spokesperson platforms for our CTO, CISO, and senior product and engineering leaders.
• Own product-level partner integration communications. You’ll coordinate with product marketing and partnerships to shape the narrative and get it in front of the right audiences.
• Build analyst and technical influencer relationships. You’ll ensure the company shows up in the right conversations and earns positioning in the right reports.
• Ensure product news travels beyond traditional media. You’ll make sure product news reaches the Substacks, podcasts, technical creators, and communities where your audiences are.

Who you are:

• You’re technically fluent and genuinely curious about the product.
• You’ve run product communications at a fast-moving technology company.
• You have real trust and incident communications experience.
• You have strong media relationships in the tech and AI ecosystem.
• You write clearly, concisely, and technically without being dry.
• You connect dots and see around corners.
• You’re hands-on, agile, and low-ego.
• You have 8+ years of experience in communications, including product launches and trust or incident communications at a technology company.

What you need to know:

• This role requires genuine product immersion.
• Trust and incident communications are core to the role.
• You’ll need to work effectively across time zones and build relationships with the teams who ship the product you’re talking about.

Comms means you’re deeply curious, data-driven, and not extremely precious about role boundaries. You find ways to work smarter with AI, to measure what matters, and to step into work that isn't technically “yours” when the moment calls for it.