At a Glance
- Tasks: Troubleshoot network issues and support deployment of satellite network capabilities.
- Company: Join Amazon Leo, a pioneering satellite network delivering global internet connectivity.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on operational excellence.
- Why this job: Be part of a revolutionary project that connects underserved communities worldwide.
- Qualifications: Experience in technical support and network engineering is preferred.
The predicted salary is between 35000 - 45000 £ per year.
Amazon Leo is Amazon’s Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.
The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software‑defined network services at Amazon Leo. You'll join a growing team of network operations engineers supporting Amazon Leo's global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability, so a passion and discipline around operational excellence is key.
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.
Key job responsibilities:
- Respond to and escalate network‑related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns.
- Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence.
- Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
- Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations.
- Manage severity 2 and 3 tickets while attending on‑call rotations during business hours and weekends.
- Collaborate with cross‑functional teams including network, software, and security engineers.
BASIC QUALIFICATIONS:
- Experience troubleshooting and debugging technical systems.
- Experience in technical support.
- Experience with network engineering for large‑scale networks, including diagnosing network impacting issues.
PREFERRED QUALIFICATIONS:
- Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) at an advanced level.
- Experience with satellite‑based telecommunication networking.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Network Support Engineer, Leo Networking Software employer: United States Digital Space LLC
At Amazon Leo, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. As a Network Support Engineer, you'll be part of a pioneering team dedicated to delivering reliable internet connectivity through our cutting-edge satellite network, with ample opportunities for professional growth and development. Our inclusive culture values diversity and empowers employees to excel, making it a rewarding place to build your career in the heart of technology.
Contact Details:
United States Digital Space LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Network Support Engineer, Leo Networking Software
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like United States Digital Space LLC and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like United States Digital Space LLC.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Network Support Engineer, Leo Networking Software
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at United States Digital Space LLC.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at United States Digital Space LLC.
How to prepare for a job interview at United States Digital Space LLC
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
