At a Glance
- Tasks: Monitor and support the ServiceNow system, resolving application issues and guiding users.
- Company: Join a diverse and inclusive tech company committed to innovation.
- Benefits: Enjoy a competitive salary, private medical cover, and 25 days paid leave.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact by solving user issues and enhancing application performance.
- Qualifications: Proficient in C#, ASP.NET, and have 5+ years in applications support.
The predicted salary is between 45000 - 55000 £ per year.
Responsibilities
- Participate in a rota to monitor the ServiceNow (SNOW) system for new calls (Monday – Friday, 08:00 - 18:00).
- Provide 3rd-line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include:
- Functionality not working as expected.
- Missing or incorrect data within the application.
- Data not being correctly passed to third parties via integration components.
- Performance issues affecting user experience.
- Respond to information requests, guiding users on how to perform specific activities within the application.
- Develop and implement fixes for identified faults within the application.
- Conduct operational maintenance to ensure system performance and reliability.
- Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements.
- Facilitate the handover of all new or changed functionality from Development, ensuring a comprehensive understanding to effectively explain features to clients in their specific environments, including performing software implementations/upgrades at client sites.
- On-Call Rota Support analyst must be willing to participate in an on‑call rota to provide after‑hours support as required.
Skills we can’t do without
- Proficiency in C# and ASP.NET.
- Experience with .NET Core.
- Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g. SQL profiler).
- Knowledge of PowerShell and Windows Server.
Working Experience
- 5+ years working in an applications support or development environment.
- Customer‑facing experience.
Communication Skills
- Excellent written, verbal and presentation skills.
Essential Criteria – BPSS Eligibility
To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years.
Benefits
- Pension Scheme – contributions matched up to 10%
- Private medical cover
- Income Protection
- Life Assurance
- 25 days paid leave + National Holidays
- Flex benefits program
Diversity, Equity & Inclusion
Here at the company, diversity and inclusion are embedded in our DNA. We are a Disability Confident employer and encourage applications from all applicants, especially differently abled applicants. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs.
.NET Application Support Engineer employer: United States Digital Space LLC
As a .NET Application Support Engineer, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company offers a comprehensive benefits package, including a pension scheme with matched contributions, private medical cover, and a commitment to diversity and inclusion, ensuring all employees feel valued and supported. Located in the UK, we foster a collaborative culture where your expertise will be recognised, and you will have the opportunity to make a meaningful impact on our applications and client experiences.
Contact Details:
United States Digital Space LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land .NET Application Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what United States Digital Space LLC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges United States Digital Space LLC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at United States Digital Space LLC!
✨Direct Apply to United States Digital Space LLC
Let's not forget to apply directly through the United States Digital Space LLC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace .NET Application Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at United States Digital Space LLC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at United States Digital Space LLC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at United States Digital Space LLC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
