Mail Administrator

About 1st Formations
At 1st Formations, we empower entrepreneurs to start, run, and grow their businesses with confidence. Running a business shouldn't be slowed down by company formation, statutory compliance, accounting, or payroll. From day one, these essentials should be seamless, reliable, and intelligently handled - freeing founders to focus on building and scaling. We're a leading UK provider of company formation and compliance services, building a modern, fully integrated technology platform that supports founders at every stage of their journey.

The Role
We are seeking a reliable and proactive Mail Administrator with Front of House responsibilities to join our London office. This role is primarily focused on managing high-volume mail operations using Digital Mailroom technology, while also providing professional reception support as needed. Reporting to the Head of Service Delivery, you will play a key role in ensuring the accurate and timely processing of incoming mail, alongside maintaining a welcoming and professional front-of-house presence. The ideal candidate will be detail-oriented, organised, and adaptable, with the ability to balance administrative priorities with client-facing responsibilities.

Key Responsibilities

• Process high volumes of incoming mail using Digital Mailroom systems
• Accurately log and manage mail within the CRM system
• Sort and categorise incoming mail for distribution and processing
• Handle 'Return to Sender' mail efficiently and accurately
• Maintain accurate records and ensure all data is up to date
• Support deliveries, collections, and general mailroom operations
• Welcome and greet visitors, ensuring a professional and friendly experience
• Handle incoming calls, emails, and general enquiries when required
• Assist with meeting room bookings and preparation
• Act as a point of contact for couriers and contractors
• Ensure visitors are signed in and out in line with security procedures
• Maintain a clean and organised reception area

What We Are Looking For

• Experience in a mailroom, administrative, or operations role within a fast-paced environment
• Strong attention to detail and ability to process high volumes of work accurately
• Good IT skills, including experience with CRM systems and Microsoft Office
• Ability to manage multiple priorities and remain focused under pressure
• Professional, friendly, and confident when interacting with visitors and clients
• Strong communication skills, both written and verbal
• Reliable, proactive, and highly organised
• Flexible approach, with willingness to support front-of-house duties as required

What We Offer

• £29,000 and comprehensive benefits package
• Office-based
• Real opportunities for progression as the business scales
• The chance to influence both customer experience and product development
• A culture that values ownership, impact, and continuous learning

Equal Opportunities
1st Formations is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, criminal history, disability, or gender identity. We encourage individuals from all backgrounds to apply. If you have a disability or special need that requires accommodation, please let us know.