Technical Support Engineer - Industrial Placement 2027 (12-months) in London

Who We Are

The company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it. You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries.

About The Role

Ready to dive into the world of smart tech and help build the future of IoT? As an Industrial Placement on our Technical Support Engineering team, you won't be grabbing coffee or shadowing others. Our interns are at the forefront of our team, tackling real-world challenges alongside our full‑time engineers. Based onsite in our London office, you'll work with cutting‑edge, cloud‑managed IoT technology, helping our enterprise clients with everything from troubleshooting to system design. This industrial placement is your chance to make a real impact, build valuable technical skills, and jumpstart your career in a dynamic, high‑tech environment.

What You'll Do

• Troubleshoot and Innovate: Solve complex network, hardware, and software issues for the company platform.
• Be an Expert: Provide customers with best practices for system design and integration.
• Communicate with Impact: Clearly explain technical concepts to customers both verbally and in writing.
• Own the Problem: Take charge of customer issues from start to finish, ensuring a successful resolution.
• Team Up: Collaborate with our Engineering and Product teams to test new products and identify bugs.
• Share Knowledge: Create content for our Knowledge Base to help others.
• Hands‑on Projects: Get involved with lab testing and various team projects.

What You Bring

• University students seeking a Sandwich year / Industrial Placement who are working towards a Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity.
• Coursework with a focus on computer networking, Linux, computer systems, Python or other coding language.
• Ability to communicate complex technical matters both orally and in writing.
• Demonstrated problem‑solving skills and attention to detail.
• Ability to work within a team environment.
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+.

This placement year will take place from June 2027 - June 2028. Must be willing and able to work onsite five days per week.

Industrial Placement Perks & Benefits

Our benefits and perks programs include, but are not limited to:

• Private medical and dental coverage.
• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time.
• Commuter benefits.
• Kitchen filled with drinks and snacks & daily food allowance at the office.

Additional Information

We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Annual Pay Range

At the company, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A company employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs).

Estimated Annual Pay Range: £40,000 - £41,600 GBP.

The company Is An Equal Opportunity Employer

As an equal opportunity employer, the company is committed to providing employment opportunities to all individuals. All applicants for positions at the company will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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