At a Glance
- Tasks: Be the go-to expert for strategic accounts, solving complex technical challenges and guiding teams.
- Company: Join a mission-driven benefits platform that uplifts lives and connects ecosystems.
- Benefits: Competitive salary, equity, flexible work options, and comprehensive health support.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact by shaping product improvements and building trusted customer relationships.
- Qualifications: Experience in technical roles, strong problem-solving skills, and a passion for customer success.
The predicted salary is between 72000 - 88000 £ per year.
Our Mission We’re not your average benefits platform – we’re the driving force that uplifts people’s lives.
Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.
Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond.
Your Mission As a Senior Technical Account Manager at the company, you'll be the bridge between our most strategic customers and our internal teams.
The stakes are high.
Your customers are HR and benefits leaders managing tens of thousands of employees - when you solve a complex benefits configuration, untangle a wallet and allowance issue, or resolve a critical payroll reporting challenge, the ripple effect is massive.
You'll tackle these high-impact technical problems at scale, whilst building the trusted relationships that turn admins into advocates.
You'll also be a critical voice shaping the company's product roadmap - translating the messy reality of customer needs into clear, actionable insights that drive what we build next.
As a Senior TAM, you'll set the standard for what great looks like: coaching the wider team, demonstrating best practices in action, and helping us establish the processes and playbooks that allow us to deliver exceptional support at scale without losing the personal touch.
This is a rare opportunity to be both operator and architect: doing the work today while building the foundation for tomorrow.
- What you’ll be doing
- You will own the technical relationship for your book of strategic accounts: serving as the escalation point for complex challenges around benefits configuration, wallet and allowance issues, and payroll reporting.
- Owning the most technically challenging accounts: where configuration complexity, scale, or integration requirements demand senior-level expertise.
- Leading cross-employer initiatives: ensure seamless platform delivery and prevent issues before they arise.
- Guiding admins through complex setups, integrations, and configuration changes: running technical onboarding and training sessions for both customers and internal teams.
- Being a key product advocate: Work closely with Product and Engineering to translate customer pain points into actionable product improvements, identifying patterns across issues to address root causes.
- Building the technical resources the team needs to scale: create playbooks, troubleshooting guides, and documentation that become go-to references.
- Coaching and supporting Associate TAMs on technical troubleshooting and complex problem-solving, helping them grow through real-world scenarios.
- Contributing to establishing best practices and standards for technical account management through your work and example.
- You will thrive in this role if you have
- Strong experience in customer-facing technical roles: TAM, Implementation, Operations, or Technical CSM roles, within a B2B Saa S environment
- Strong technical skills: including debugging integrations, diving into logs and troubleshooting complex software configurations
- Proven experience managing enterprise customer relationships: you have managed a complex book of business, and escalated technical issues in a fast-paced environment
- Extensive experience collaborating with engineering, product, and customer success teams: focusing on driving issue resolution and product improvements
- Experience coaching team members: help us develop the team, alongside creating technical documentation or playbooks that scale team effectiveness
- Strong analytical and problem-solving skills: with the ability to identify patterns across issues and address root causes
- Nice-to-haves, but not deal-breakers
- Experience with benefits platforms, HR tech, payroll systems, or employee benefits administration (nice to have)
- SQL experience and experience working with/testing/troubleshooting APIs (nice to have)
Not sure if you meet 100% of the requirements?
That’s okay - we know that not everyone follows a linear career path, and we value diverse perspectives and growth mindsets.
If you have a solid technical foundation and a strong interest in full stack engineering, we’d still love to hear from you.
That said, this role does require hands‑on experience, so please only apply if you feel confident you can contribute meaningfully from day one.
Our Compensation & Benefits
It’s important to us to practise what we preach when it comes to our benefits.
We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package.
This means you have a choice over the things that are most important to you.
You can see a selection below, along with the full offering here.
- Competitive base salary + equity, so you own what you build
- £100 monthly personal the company
Balance: for whatever works for you, whether that’s Netflix, Spotify, or a really expensive cup of coffee!
- This allowance will increase by £50 for each year of service until you reach £250
- Weekly lunch provided in office so you can spend quality time with the team over some tasty food!
- 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!
- Work‑from‑abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones.
- Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting
- Comprehensive Private Medical Insurance
- Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check
- Comprehensive and tailored mental health support and professional coaching through a leading provider
Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of.
This should go without saying but all applications are very much welcome.
If you need any adjustments to support you with your application, just let us know by emailing ----- You can learn more about DEI at the company here.
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Senior Technical Account Manager in London employer: United States Digital Space LLC
United States Digital Space LLC is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Greater London. With a strong focus on employee well-being and flexible work options, we provide ample opportunities for professional growth and development, making it an ideal environment for those looking to make a meaningful impact in the field of AI-enabled SaaS engineering.
Contact Details:
United States Digital Space LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Account Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United States Digital Space LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United States Digital Space LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Account Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United States Digital Space LLC:Your cover letter is your chance to shine! Tell us why you want to work at United States Digital Space LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United States Digital Space LLC!
How to prepare for a job interview at United States Digital Space LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
