Senior Specialist Solutions Engineer (AI/ML) in London

As a Senior Specialist Solutions Engineer (SSE), ML Engineering, you will be the trusted technical ML expert to both the company customers and the Field Engineering organisation. You will work with Solution Architects to guide customers in architecting production-grade ML applications on the company, while aligning their technical roadmap with the evolving the company Data Intelligence Platform. You will continue to strengthen your technical skills through applying the latest technologies in GenAI, LLMOps, and ML, while expanding your impact through mentorship and establishing yourself as an ML expert.

The impact you will have:

• Lead the architectural design of production-grade ML workloads on our unified platform, encompassing the entire MLOps lifecycle from end-to-end pipeline creation and optimization (training/inference) to seamless integration with cloud-native services.
• Provide advanced technical support to the Solution Architects during the technical sales cycle by building MVPs, leading deep-dive technical sessions, and strategically aligning ML/data science solutions to complex customer business challenges using relevant real-world examples.
• Serve as the trusted technical advisor for customers developing GenAI solutions, specializing in the design and implementation of RAG architectures on enterprise knowledge bases, enabling natural language querying of structured data, and establishing content generation and monitoring frameworks.
• Drive community growth and platform adoption through thought leadership activities, including the creation of technical tutorials and training materials, as well as leading hackathons and presenting at industry conferences.

What we look for:

• Experienced, technical, customer-facing, and with a background in Data Science / Machine Learning, and Data Engineering.
• Looking to learn and develop in a customer-facing technical role as a subject matter expert (SME) in a pre-sales environment.
• Pre-sales or post-sales experience working with external clients across a variety of industry markets.

Data Science/ML Skills:

• Hands-on industry ML experience in at least one of the following:
• ML Engineer: Develop production-grade cloud (AWS/Azure/GCP) infrastructure that supports the deployment of ML applications, including drift monitoring.
• Data Scientist: Experience with the latest techniques in natural language processing, including vector databases, fine-tuning LLMs, and deploying LLMs with tools such as HuggingFace, Langchain, and OpenAI.
• Hands-on experience working with Distributed Spark based systems.
• Graduate degree in a quantitative discipline (Computer Science, Engineering, Statistics, Operations Research, etc.) or equivalent practical experience.
• Experience communicating and teaching technical concepts to non-technical and technical audiences alike.
• Passion for collaboration, life-long learning, and driving our values through ML.
• (Preferred) 2+ years customer-facing experience in a pre-sales or post-sales role.
• (Preferred) Experience working with Apache Spark™ to process large-scale distributed datasets.
• Can meet expectations for technical training and role-specific outcomes within 3 months of hire.
• Can travel up to 30% when needed.

Benefits:

At the company, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region.

Our Commitment to Diversity and Inclusion:

At the company, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at the company are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance:

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.