Senior Conference & Events Manager in London

We are looking for the master of the "big picture" who also happens to have the eye for detail. As our Senior Conference & Events Manager, you'll be the go-to for all things operations and events. This isn't just about ticking boxes; it's about leading the charge in creating seamless, "wow" moments for our clients and their guests while keeping the engine room running like a well-oiled machine. From the high-stakes energy of live corporate events to the behind-the-scenes magic of maintenance, you'll be the go-to leader making sure every square inch of our space shines. If you're a pro at juggling logistics, inspiring a diverse team, and turning "good" feedback into "where do I sign for next year" status, we want to meet you! Whilst we work in the world of events, our operations are usually Monday-Friday; flexibility is key in our world!

What We Look For:

• Commercial & financial management: Assisting in the running of a profitable venue to help towards the company vision
• Operational management: Understanding and managing the Client Service and Conference Service departments and teams
• Client management: Maintaining excellent client relations to ensure a successful venue
• Leadership: Build and maintain an excellent team to deliver the best service

What You'll Do:

• Day to day operations: Overall responsibility for the Events Operations
• Responsible for the Events operations team and Conference Services Team in all aspects of the operation
• Manage the external cleaning contract with monthly review and consistent monitoring
• Manage and drive forward the yearly, monthly and unplanned maintenance requirements
• Ensure that each department works to maintain the highest standards of delivery and customer service in accordance with the company's standards of performance policy
• Constantly monitor and review Front of House operations systems, implementing improvements as appropriate
• To review and manage the Health & Safety of the venue
• Direct management of the Events operations team and Conference Services Team and oversee staff rotas
• To ensure effective communication between all FOH departments and with the wider venue

Looking after our guests:

• Deliver the highest levels of customer service across all events
• Constantly seek and monitor client feedback, ensuring that records are being kept up to date
• Manage and act upon feedback by providing action plans for improvement
• To ensure any complaints are dealt with professionally
• To achieve 90% result in Venue Verdict customer feedback and 9-10 Net Promoter score

Looking after the purse strings:

• Possess a clear understanding of the company business plan and be responsible for ensuring that all targets relating to FOH are kept in line with the overall objectives
• Ensure that all tracking and stock control systems are in place with effective stock rotation and monthly counts
• Control purchases order systems with operations
• Manage all invoicing and inventory
• Labour management, ensuring we have the right people in the right places

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

We're Here For You:

• Health and Wellness: Private medical insurance, Subsidised eye care, Subsidised fitness membership, Employee Assistance Program: well-being support and personal advice programme
• Time Off and Work-Life Balance: 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits: Bonus scheme, Interest-free loan for rail season tickets & further education, Subsidised bicycle purchase through Cycle to Work scheme
• Professional Development and Recognition: Continuous professional and personal development support, Employee recognition and reward programs to mark achievements and milestones
• Community and Impact: Opportunities to volunteer, donate, and participate in community give-back initiatives, The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.