Principal Product Manager, International Mid-Market in London

Location: Dublin or London. The company is driven by building a platform that helps our customers adapt, take control, and get back to what they do best: building the businesses they love. From independent operators to global enterprise chains with thousands of locations, the company powers the full guest and operator experience — point of sale, kitchen display, payroll, analytics, and beyond. International expansion is a critical growth engine for the company's future. Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our product platform in these markets. As we gain market share, we are increasing our upmarket product investment into Regional Mid Market (RMM) and Mid Market (MM). Our goal is to be able to win and retain larger and more complex restaurant and hospitality operators. These are multi-location brands that require centralized management, enterprise-grade controls, multi-concept reporting, and deep third-party integrations.

We are seeking a commercially-minded Product leader to own the product strategy and roadmap for this expansion into RMM/MM within our international markets. This is a cross-cutting, complex, and high-leverage product charter critical to our success. In this highly visible role, you will define what gets built, in which system, with what sequencing and you hold the accountability for delivery across all of it.

About this role (Responsibilities)

• Drive cross-codebase delivery. Partner with engineering and product owners across the company's platform teams to deliver features required by international RMM/MM customers. We leverage the ‘away team’ mechanism to develop features across various codebases at the company, so you will help navigate competing roadmaps, set clear success criteria, and hold delivery against contractual commitments.
• Champion field research & validation: Spend time with mid-market customers in all international markets to learn about their operational workflows, pain points, and opportunity areas. Represent the voice of this segment at the company leadership level.
• Data: Develop and track key metrics and KPIs across the customer journey.
• Define pricing, packaging, and go-to-market strategy with Product Marketing, Sales, and Operations; identify commercial models that fit restaurants of different sizes.
• Coach senior PMs and engineers on product development and vendor evaluation.

Do you have the right ingredients? (Requirements)

• ~8+ years shipping complex software products with demonstrated ownership of multi-team programs or a major product portfolio.
• Proven track record taking a product from discovery through prototype and pilot to scale.
• Exemplary stakeholder management and ability to align external partners and internal stakeholders, especially on high-visibility initiatives.
• Communication & influence. Clear, persuasive written and verbal communication; able to synthesize technical tradeoffs and business value for executives and partners.
• At least Bachelors degree required.

AI at the company

At the company, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs.

How the company Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At the company, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community.

The company is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.