Partner Account Director in London

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

Function: Partnership

Reports to: AVP, Delivery Partnerships

Location: London

About the Role

This is a chance to shape the next chapter of one of our most strategically important channels — with a canvas that extends well beyond a single region. We're looking for a seasoned partnerships executive to take the reins of an already-thriving agency alliance program and drive it to its next level of scale and sophistication on a global stage. Sitting within our Alliances organisation and reporting to the AVP of Delivery Partnerships, you will own the agency alliance strategy globally — not just execute against it. You'll be the architect of the GTM vision, acquiring and onboarding new agency partners across markets while deepening and commercialising an existing portfolio of boutique agency and consulting relationships. This is a build-and-scale mandate for someone who wants ownership, visibility, and the latitude to operate as a true business leader within the partner ecosystem — with impact that reaches across every region we operate in. You will operate at the intersection of Sales and Alliances worldwide, working shoulder-to-shoulder with Sales Leadership across regions to shape program strategy, and with Account Executives globally to convert partner relationships into sourced and influenced pipeline. You'll also partner closely with regional Alliances leaders to ensure strategy, tooling, and playbooks stay coordinated and best-in-class across every market. Success here is measured in one currency above all others: quality pipeline that converts, at global scale.

Key Responsibilities

• Own and evolve comprehensive GTM plans with our agency partners across regions, translating strategy into quality net-new business pipeline globally.
• Drive the sales cycle in lockstep with our sales teams worldwide — from prospecting through deal close — in true partnership with our agencies.
• Champion differentiated value propositions and partner specialisms, telling that story with conviction internally at the company, with agency leadership, and ultimately in markets around the world.
• Hold the partnership to a standard of accountability and reciprocity, ensuring a measured flow of outsourced the company services in exchange for net-new client opportunities.
• Bring rigour to the business — reviewing sales play metrics and effectiveness with partners and the company leadership across regions.
• Operate cross-functionally as a connector across Tech and Cloud Partnerships, Partner Marketing, and Partner Education & Enablement to ensure the agency motion is fully supported everywhere we compete.

What You Bring

• 10+ years of partnerships experience in a modern cloud technology company, G/SIs, or Agency, with a track record of increasing scope and impact.
• A proven, quantifiable history of driving sourced pipeline and influenced revenue through a mature SaaS partner program — you know what great looks like because you've built it.
• Deep fluency in the agency and marketing services ecosystem: service offering design, marketing, lead generation, and the KPIs that matter to a professional services organisation.
• Firsthand experience navigating agency and consultancy environments, with an intimate understanding of their org structures, business dynamics, and how to build a compelling business case with them.
• A demonstrated ability to lead through ambiguity, take on complex strategic and operational mandates, and scale a program across a large, distributed organisation.
• The gravitas and executive presence to represent the company credibly with senior partner and internal stakeholders, paired with the grit and resilience to keep pushing when the path isn't linear.
• Willingness to travel across the globe as needed to invest in your most strategic partner relationships.

WHAT WE OFFER

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. The company offers benefits such as:

• Competitive compensation that may include equity.
• Retirement and Employee Stock Purchase Plans.
• Flexible paid time off.
• Comprehensive benefit plans covering medical, dental, vision, life, and disability.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience, designed to foster community, team connections, and innovation.
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching.
• Employee Resource Groups that provide supportive communities within the company.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.

ABOUT the company

The company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. The company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to AI-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. The company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. The company is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London.