Delivery Solutions Architect in London

At the company, we are on a mission to empower our customers to solve the world's toughest data problems by utilizing the company Data Intelligence Platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the company platform in your customers. You will also help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on the company workloads that they have already selected, helping them maximise the value they get from our platform and the return on investment.

This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within the company, and creating and driving plans and strategies for the company colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all the company products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA Manager within the Field Engineering organization.

Impact you will have:

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers.
• Lead the post-technical win technical account strategy and execution plan for the majority of the company use cases within our most strategic accounts.
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to consume the company.
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account, oftentimes servicing multiple use cases within the largest and most complex organisations.
• Leverage both Shared Services, User Education, Onboarding/Technical Services and Support resources, along with escalating to expert level technical experts to build the right tasks that are beyond your scope of activities or expertise.
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources on the delivery of PS Engagement proposals.
• Navigate the company Product and Engineering teams for new product innovations, private previews and upgrade needs.
• Develop an execution plan that covers all activities of all customer-facing technical roles and teams to cover the below work streams:
• Main use cases moving from ‘win’ to production.
• Enablement / user growth plan.
• Product adoption (strategy and activities to increase adoption of the company’s Lakehouse vision).
• Organic needs for current investment (e.g. cloud cost control, tuning & optimisation).
• Executive and operational governance.
• Provide internal and external updates - KPI reporting on the status of usage and customer health, covering investment status, important risks, product adoption and use case progression - to your Technical GM.

What we look for:

• 5+ years of experience where you have been accountable for technical project/program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers.
• Programming experience in Python or Spark.
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role.
• Understanding of solution architecture related to distributed data systems.
• Understanding of how to attribute business value and outcomes to specific project deliverables.
• Technical program, or project management including account, stakeholder and resource management accountability.
• Experience resolving complex and important escalations with senior customer executives.
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects.
• Track record of overachievement against quota, goals or similar objective targets.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience.
• Can travel up to 30% when needed.

Our Commitment to Diversity and Inclusion

At the company, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at the company are considered without regard to age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.