At a Glance
- Tasks: Lead the creation of AI solutions for maritime defence, driving growth and strategic partnerships.
- Company: Innovative AI company transforming performance across various sectors since 2014.
- Benefits: Unlimited annual leave, private healthcare, flexible working, and enhanced parental leave.
- Other info: Diverse and inclusive culture with a focus on intellectual curiosity and positive impact.
- Why this job: Join a mission-driven team making a real impact in national security through cutting-edge technology.
- Qualifications: Deep maritime expertise, commercial success, and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
We established the company in 2014 because we thought that AI would be the most important technology of our time. Since then, we’ve worked with over 350 global customers to transform their performance through human-centric AI. We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence. Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.
AI is an epoch-defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen.
Our Defence team is focused on building and embedding human-centered AI solutions which give our nation a competitive edge in the defence sector. We collaborate with our clients to bring ethical, reliable and cutting-edge AI to high-stakes situations and maintain the balance of global powers essential to our liberty.
Because of the nature of the work we do with our Government clients, you will need to be eligible for United Kingdom Security Vetting's DV (Developed Vetting) clearance and willing to work on site with our clients from time to time.
As a Customer Director for Maritime Defence, you will lead the creation and growth of a dedicated unit focused on solutions for customers in the Royal Navy, NATO/AUKUS and broader maritime domain. You will act as a strategic entrepreneur, building our market presence and bridging the gap between cutting-edge AI and mission-critical naval needs. By blending deep domain expertise with commercial flair, you will secure high-stakes partnerships and oversee multidisciplinary teams to ensure our technology delivers transformational capability for national security.
What you'll be doing:
- Leading the identification and acquisition of high-value maritime accounts to establish and scale a new sub-business unit within our Defence portfolio.
- Driving significant revenue growth by owning the full sales lifecycle, from initial market creation to executing complex contract and pricing negotiations.
- Cultivating deep, strategic relationships with senior stakeholders across the Navy, MOD, NATO/AUKUS and maritime industry to unlock long-term partnership opportunities.
- Developing innovative AI and data-driven propositions that solve specific maritime operational challenges and demonstrate clear, measurable value.
- Overseeing the delivery of sophisticated technology projects, ensuring high-quality outcomes and maintaining ultimate responsibility for client satisfaction.
- Mentoring and coaching a growing team of commercial and delivery professionals, fostering their development in a fast-paced, high-growth environment.
- Collaborating with technical experts to translate complex maritime requirements into scalable AI solutions that support critical decision-making.
Who we're looking for:
- You bring deep domain expertise in the maritime sector, likely gained through time in the Navy or closely related environments, followed by success in a commercial technology role.
- You possess a proven track record of managing complex deal processes and meeting ambitious revenue targets within a professional services or high-growth tech setting.
- You are a strategic thinker who can navigate the unique procurement processes of the defence sector and turn operational needs into concrete AI solutions.
- You demonstrate an entrepreneurial spirit, comfortable starting projects from the ground up and getting 'hands-on' to ensure the success of a new business area.
- You are a compelling communicator, able to build trust with senior stakeholders and explain the strategic value of technology without getting lost in jargon.
- You have the leadership maturity to work collaboratively within a multidisciplinary team, maintaining a focus on collective success and a high-performance culture.
The Interview Process:
- Talent Team Screen (30 minutes)
- Introduction to Hiring Manager (60 minutes)
- Discovery Role Play Interview (60 minutes)
- Case Study Interview (60 minutes)
Our Recruitment Ethos:
We aim to grow the best team - not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. And we know from experience that diverse teams deliver better work, relevant to the world in which we live. We're united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.
Some of our standout benefits:
- Unlimited Annual Leave Policy
- Private healthcare and dental
- Enhanced parental leave
- Family-Friendly Flexibility & Flexible working
- Sanctus Coaching
- Hybrid Working
Customer Director (Maritime) in London employer: United States Digital Space LLC
United States Digital Space LLC is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Greater London. With a strong focus on employee well-being and flexible work options, we provide ample opportunities for professional growth and development, making it an ideal environment for those looking to make a meaningful impact in the field of AI-enabled SaaS engineering.
Contact Details:
United States Digital Space LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Director (Maritime) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United States Digital Space LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United States Digital Space LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Director (Maritime) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United States Digital Space LLC:Your cover letter is your chance to shine! Tell us why you want to work at United States Digital Space LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United States Digital Space LLC!
How to prepare for a job interview at United States Digital Space LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
