Installation Manager

Who we are: The company (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing.

About the role: The company’s Installation Engineers are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite support for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You'll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value. This role is ideal for someone with experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments. High level of travel is expected with potential overnight stays.

You should apply if:

• You want to impact the industries that run our world.
• You thrive the most when solving problems.
• You are a natural relationship builder.
• You are the architect of your own career.
• You want to be with the best.

In this role, you will:

• Define installation best practices for the EMEA organisation.
• Assist partners in building project-specific installation guides using the company best practices and deliver onsite training to installer technicians on project specific requirements.
• Coordinate with installation partners to ensure work is completed on time, on budget, and to the company’s quality standards in accordance with the Statement of Work (SOW).
• Identify risks early, propose mitigation strategies, and keep projects on track.
• Provide onsite oversight for large or complex deployments, including building specifications, driving communication with installers, perform real-time troubleshooting, and complete onsite quality checks.
• Perform first of kind installations on complex customer projects, serving as the hands-on technical expert.
• Capture lessons learned from each project to improve processes and drive continuous improvement with installation partners.
• Collaborate with internal teams (Customer Success, Implementation, and Product) to elevate, share feedback, and enhance the installation experience.

Minimum requirements for the role:

• 5+ years experience managing vehicle and/or hardware technology.
• Prior vehicle installation or fitter experience.
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications.
• Confident in electronic & system integration and specification.
• Experience in field operations coordination, implementation, and technical deployment.
• Interest in AI with the view to create tooling to operate at scale.
• Strong attention to detail with the ability to manage multiple projects in parallel.
• Excellent communication and stakeholder management skills.
• Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
• Must have valid driver's license and be insurable.

An ideal candidate also has:

• Experience with tachographs.
• Can develop professional customer-facing documentation with diagrams.
• Has strong bias for standardisation & automation.
• Possesses strong problem-solving skills and a continuous improvement mindset.
• Has familiarity or hands-on experience with AI tools to drive operational efficiency.

Total Rewards: Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Flexible Working: We embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.