At a Glance
- Tasks: Lead engaging onboarding sessions and support new sales hires in their first 90 days.
- Company: Join a GovTech champion dedicated to improving public services worldwide.
- Benefits: 25 days annual leave, private medical insurance, and a supportive work-life balance.
- Other info: Inclusive workplace with opportunities for career growth and community involvement.
- Why this job: Shape the onboarding experience and make a real impact on new hires' success.
- Qualifications: Strong communication skills and experience in training or onboarding programmes.
About Us
We’re the company, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
Why you will love this opportunity as GTM/Sales Onboarding Specialist at the company
Joining a new sales team is exciting, but it can also be overwhelming; new systems, new people, new ways of working, all at once. That's where the GTM/Sales Onboarding Specialist role comes in.
We're looking for an organised & engaging GTM/Sales Onboarding Specialist to own & coordinate the onboarding experience for new starters within our Sales & GTM Community at the company. You'll be the welcoming & reliable presence guiding people through their first 90 days making sure they have the right access, the right tools, and the right support to hit the ground running and reach full productivity fast.
This isn't just admin and logistics (though you'll be brilliant at that too). You'll be running live sessions, building relationships with new starters and their managers, spotting when someone's stuck before they even ask for help, and genuinely shaping how people experience the company in those critical first few months.
What you will do to be successful in this role
- Running engaging onboarding sessions and workshops for new Sales hires, facilitating live, and keeping the experience consistent for every cohort.
- Coordinating onboarding logistics end to end with Talent Acquisition, the People team and central L&D so every joiner has access, equipment, learning resources and a clear schedule from day one.
- Supporting new hires through their first 90 days with regular check-ins, surfacing where someone might be stuck and connecting them to the right people and resources.
- Partnering with GTM leaders to track each new hire's ramp, flag risks early, and keep everyone aligned on progress.
- Embedding the company's values into the onboarding experience and reporting on ramp progress against our goal of reducing time to full productivity, feeding insights back to the Enablement team.
Requirements
What you'll bring
- Confidence facilitating live sessions and workshops for groups, with experience coordinating or delivering training, onboarding or structured programmes.
- Strong coordination and problem-solving skills comfortable managing several moving parts at once, keeping work on track across teams, and spotting where a new hire's ramp is at risk before it becomes a bigger issue.
- Excellent communication skills, you build trust quickly with people at all levels, and you're comfortable working with data to report on how a programme is performing.
- A genuinely engaging, people-first approach you're the person new hires remember as making them feel welcome and set up to succeed.
Nice to have (not essential)
- Experience in a Sales, Customer Success or Revenue Enablement environment.
- Familiarity with enablement or learning platforms (e.g. Highspot) and intake/project tools (e.g. Monday.com).
- Experience supporting new hires through a ramp or probation period.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then the company is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
Time Off & Work-Life Balance
- 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
- Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
- Pension Contributions – 5% employer match to support your future.
- Income Protection – Up to 75% salary cover for long-term illness.
- Life Assurance – 4x salary tax-free lump sum.
- Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
- Private Medical Insurance – Fast access to private healthcare.
- Health Cash Plan – Claim back physio, therapies & more.
- Dental Insurance – Cover for routine & emergency care.
- Affinity Groups – Join employee-led communities.
- Bounty Bonus – Refer a friend & get rewarded.
At the company, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Go-to-Market Onboarding Specialist employer: United States Digital Space LLC
United States Digital Space LLC is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Greater London. With a strong focus on employee well-being and flexible work options, we provide ample opportunities for professional growth and development, making it an ideal environment for those looking to make a meaningful impact in the field of AI-enabled SaaS engineering.
Contact Details:
United States Digital Space LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Go-to-Market Onboarding Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United States Digital Space LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United States Digital Space LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Go-to-Market Onboarding Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United States Digital Space LLC:Your cover letter is your chance to shine! Tell us why you want to work at United States Digital Space LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United States Digital Space LLC!
How to prepare for a job interview at United States Digital Space LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
