At a Glance
- Tasks: Become the go-to expert in troubleshooting and optimising customer operations.
- Company: Join a fast-growing AI company revolutionising recruitment for top-tier clients.
- Benefits: High compensation, equity options, and a collaborative work environment.
- Other info: Dynamic team culture with rapid learning and growth opportunities.
- Why this job: Make a real impact by solving complex problems with cutting-edge AI technology.
- Qualifications: 1-3 years in technical support, SQL experience, and strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
the company is an AI company focused on recruiting.
We build AI agents that help world-class companies hire with radically more speed and precision.
We automate the toil, and augment the human for companies like Brex, affirm, Deel, Eleven Labs, and Airtable.
Founded by Siadhal and Shahriar after their experiences scaling Uber and Palantir, we’ve raised over $50m from top-tier investors.
Most recently, Google Ventures led our series B.
We’re growing 5x Yo Y, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, Tech Crunch, and The Times.
It’s still day 0: Now is the time to re-engineer how work gets done with AI at the core, and our toughest challenges still lie ahead.
We’re looking for people seeking the hardest, most fulfilling work of their lives.
- How we work
- We operate with one core principle: velocity. In practice, this means we:
- Optimize everything we do around accelerating rate of learning.
- Do truly great work
- Communicate openly and directly, and with full context.
All while maintaining a hard-earned reputation for craft and quality.
The role
After incredible success in building out our tech Ops function last year, we're now growing again.
As a Customer Ops Associate, you'll become the go-to expert on how the company actually works under the hood - digging into logs, spotting patterns, and turning one-off problems into scalable solutions.
You'll work closely with our Customer Success, Sales, Engineering teams, and you'll have real ownership over the internal tools and processes that make troubleshooting faster and more self-serve over time.
- Key ownership areas
- Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly.
- Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems.
- Design and maintain lightweight internal tools and workflows that make recurring investigations faster and more self-service for the CS team.
- Create and continuously improve internal documentation so that both humans and AI-powered tools can reliably surface the right answers.
- Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting.
- Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes.
What you bring
1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company.
- Comfort digging into logs, systems, and documentation to get to root causes,
- Experience translating ambiguous customer issues into clear, structured problem statements and next steps.
- Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations.
- SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work.
- Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders.
- High ownership mindset: you’re hands-on, proactive, and motivated by improving the underlying system—not just closing tickets.
What we offer
The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance.
- Supreme rate-of-learning as we re-orient how the world works with AI.
- High compensation, through cash and equity.
- All the benefits you’d expect and more.
- #J-18808-Ljbffr
Customer Operations Associate employer: United States Digital Space LLC
United States Digital Space LLC is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the heart of Greater London. With a strong focus on employee well-being and flexible work options, we provide ample opportunities for professional growth and development, making it an ideal environment for those looking to make a meaningful impact in the field of AI-enabled SaaS engineering.
Contact Details:
United States Digital Space LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at United States Digital Space LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like United States Digital Space LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to United States Digital Space LLC:Your cover letter is your chance to shine! Tell us why you want to work at United States Digital Space LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at United States Digital Space LLC!
How to prepare for a job interview at United States Digital Space LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
